Customer Service Representative - Part Time

Position: Customer Service Representative
Shift: Part-Time
Location: Work from home - Montreal

Advantages
Enjoy the benefits of working remotely, setting your own schedule (within defined part-time parameters), and contributing to a supportive team environment.

Responsibilities
Your responsibilities will include promptly and professionally responding to incoming calls, chats, and tickets; developing product knowledge and conveying it effectively to customers; engaging in active listening and de-escalating situations; documenting customer inquiries and resolutions; maintaining established performance levels; understanding and resolving compliance issues; and actively contributing to team morale. You will also be identifying and providing solutions or alternatives to customer issues.

Qualifications
The ideal candidate will be fluent in both French and English (written and verbal), possess previous customer service or call center experience (preferably in insurance program support), and be proficient in Microsoft Office Suite. Strong communication, empathy, listening, and multitasking skills are essential. A minimum of 3 years of industry experience is required, and a college degree is preferred, although a high school diploma is required.

Summary
If you are a highly motivated and customer-focused individual with excellent communication skills and a proven track record in customer service, we encourage you to apply! This is a great opportunity to work remotely and make a real difference in a dynamic and supportive team environment.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.