Do you love working in a Call center environment and are passionate about helping people?
Are you solution-oriented?
Do you speak English and French fluently?
If you answered "yes" to all of the above, then this opportunity is calling you!!
Salary: $21/hour
Hours of Operation:
Monday - Sunday
...
7 AM to 11 PM EST
Advantages
- 100% Remote!
- A fast growing call center in Canada
- Opportunity to expand your experience in call center/customer service experience
- Great work culture & work/life balance
- Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.
Responsibilities
- Handling a high volume of customer inbound calls
- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc
- Processing transactions such as health enrollments, tax and direct deposit updates, etc
- Leveraging your computer navigation skills to navigate a robust set of tools/systems
- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
Qualifications
- A minimum of 2 to 4 years of experience in customer service
- Excellent English and French communication skills (Company is Canada Wide and communicate with English-speaking customers located outside Quebec on a daily basis.)
- Good computer and system navigation skills
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Must be able to pass a criminal background check
- Experience in HR, Financial, or Health Care Industries
-Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.
Summary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to nicolas.lefort@randstad.ca and add subject: "Bilingual CSR - REMOTE"
Only those selected for interviews will be contacted.
Thank you for your interest in this position!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you love working in a Call center environment and are passionate about helping people?
Are you solution-oriented?
Do you speak English and French fluently?
If you answered "yes" to all of the above, then this opportunity is calling you!!
Salary: $21/hour
Hours of Operation:
Monday - Sunday
7 AM to 11 PM EST
Advantages
- 100% Remote!
- A fast growing call center in Canada
- Opportunity to expand your experience in call center/customer service experience
- Great work culture & work/life balance
- Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.
Responsibilities
- Handling a high volume of customer inbound calls
- Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc
- Processing transactions such as health enrollments, tax and direct deposit updates, etc
- Leveraging your computer navigation skills to navigate a robust set of tools/systems
...
- Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.
Qualifications
- A minimum of 2 to 4 years of experience in customer service
- Excellent English and French communication skills (Company is Canada Wide and communicate with English-speaking customers located outside Quebec on a daily basis.)
- Good computer and system navigation skills
- Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment
- Must be able to pass a criminal background check
- Experience in HR, Financial, or Health Care Industries
-Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.
Summary
Please apply to this exciting opportunity by choosing one of the following options:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to nicolas.lefort@randstad.ca and add subject: "Bilingual CSR - REMOTE"
Only those selected for interviews will be contacted.
Thank you for your interest in this position!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
