Do you have a passion for helping others and a talent for finding creative solutions to challenges? Are you a strong communicator in English and French, who thrives in a dynamic, fast-paced environment? If so, we have an exciting opportunity tailored just for you!
...
As a Customer Relations Specialist, you will be the first point of contact, assisting clients with their inquiries and delivering top-notch customer service. This opportunity offers professional growth and a chance to be part of a supportive team environment.
Hours of Operation:
Monday to Friday, 6:30 AM - 8:00 PM EST (Must be flexible to work 8-hour shifts within this timeframe).
Location
Hybrid (1-2 days in office) in Montreal, Quebec
Salary $50,500 Annual
Advantages
•Full-time hours.
•Paid 20-day training program, followed by 2–3 weeks of mentorship.
•Three paid personal days and paid vacation.
•Comprehensive benefits package.
•Pension plan.
•Option to participate in the Share Ownership Program.
•Bonus plan based on individual performance.
•Annual education reimbursement program of $2,000.
•Career advancement opportunities.
•A supportive and dynamic team environment.
Responsibilities
•Effectively troubleshooting and resolving telephone and email inquiries using various systems and tools in a timely fashion.
•Providing accurate and courteous responses to existing and new members while maintaining exceptional customer service standards.
•Actively participating in ongoing learning opportunities to enhance skills and knowledge.
•Collaborating with team members to ensure consistent service excellence.
Qualifications
• Exceptional English and French communication skills (both verbal and written).
• Ability to work on-site in Montreal for two days.
• Proficient in Microsoft Office with the capacity to quickly adapt to multiple computer systems, including Windows-based platforms and others
•A demonstrated ability to solve problems through investigation and make timely decisions.
•Minimum of a High School diploma (or equivalent).
•Strong multitasking and computer skills.
•Previous customer service or call center experience is required.
•The ability to work under pressure and adapt to changing priorities.
Summary
Location
Hybrid (1-2 days in office) for Montreal
We sincerely appreciate your interest in this role and thank you for taking the time to apply. We look forward to reviewing your application!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have a passion for helping others and a talent for finding creative solutions to challenges? Are you a strong communicator in English and French, who thrives in a dynamic, fast-paced environment? If so, we have an exciting opportunity tailored just for you!
As a Customer Relations Specialist, you will be the first point of contact, assisting clients with their inquiries and delivering top-notch customer service. This opportunity offers professional growth and a chance to be part of a supportive team environment.
Hours of Operation:
Monday to Friday, 6:30 AM - 8:00 PM EST (Must be flexible to work 8-hour shifts within this timeframe).
Location
Hybrid (1-2 days in office) in Montreal, Quebec
Salary $50,500 Annual
Advantages
•Full-time hours.
•Paid 20-day training program, followed by 2–3 weeks of mentorship.
•Three paid personal days and paid vacation.
•Comprehensive benefits package.
•Pension plan.
•Option to participate in the Share Ownership Program.
•Bonus plan based on individual performance.
•Annual education reimbursement program of $2,000.
•Career advancement opportunities.
...
•A supportive and dynamic team environment.
Responsibilities
•Effectively troubleshooting and resolving telephone and email inquiries using various systems and tools in a timely fashion.
•Providing accurate and courteous responses to existing and new members while maintaining exceptional customer service standards.
•Actively participating in ongoing learning opportunities to enhance skills and knowledge.
•Collaborating with team members to ensure consistent service excellence.
Qualifications
• Exceptional English and French communication skills (both verbal and written).
• Ability to work on-site in Montreal for two days.
• Proficient in Microsoft Office with the capacity to quickly adapt to multiple computer systems, including Windows-based platforms and others
•A demonstrated ability to solve problems through investigation and make timely decisions.
•Minimum of a High School diploma (or equivalent).
•Strong multitasking and computer skills.
•Previous customer service or call center experience is required.
•The ability to work under pressure and adapt to changing priorities.
Summary
Location
Hybrid (1-2 days in office) for Montreal
We sincerely appreciate your interest in this role and thank you for taking the time to apply. We look forward to reviewing your application!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
