Are you passionate about customer service and fluent in both French and English? We are looking for a dedicated and motivated Customer Service Representative to join a dynamic company located in Montreal East. As a Customer Service Representative, you'll be key in ensuring customer satisfaction and delivering an outstanding experience!
...
You have at least one year of experience in the field and are you fluent in both French and English? Then this role is for you!
Position: Permanent
Salary: $21/hour
Schedule: Monday to Friday, 8:30 AM - 5:00 PM
Location: Montreal East
Type: Permanent contract
Advantages
Stable, permanent position
Set schedule from Monday to Friday, 8:30 AM to 5:00 PM
Opportunity for remote work after the training period
Full and continuous training provided
Dynamic and collaborative team
Comprehensive benefits package (insurance, vacation)
Opportunities for professional growth and career advancement
Responsibilities
Answer inbound and outbound calls in both French and English, providing courteous and professional service
Resolve customer inquiries effectively, providing information about products, services, and solutions
Handle customer requests and complaints, ensuring their satisfaction and loyalty
Follow up with customers to ensure their issues are fully resolved
Maintain an accurate and up-to-date customer database
Work closely with other departments to resolve complex issues
Meet performance goals and maintain service quality standards
Qualifications
Bilingual in French and English (both spoken and written) to communicate with clients in Quebec and beyond
At least 1 year of experience in a customer service role
Excellent communication skills
Ability to work under pressure and manage multiple tasks simultaneously
Positive, empathetic, and customer-oriented attitude
Good knowledge of computer tools and software
Team player with the ability to adapt to a fast-paced environment
Summary
Are you interested and up for the challenge?
Apply online or send your resume to juliette.urbain@randstad.ca!
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you passionate about customer service and fluent in both French and English? We are looking for a dedicated and motivated Customer Service Representative to join a dynamic company located in Montreal East. As a Customer Service Representative, you'll be key in ensuring customer satisfaction and delivering an outstanding experience!
You have at least one year of experience in the field and are you fluent in both French and English? Then this role is for you!
Position: Permanent
Salary: $21/hour
Schedule: Monday to Friday, 8:30 AM - 5:00 PM
Location: Montreal East
Type: Permanent contract
Advantages
Stable, permanent position
Set schedule from Monday to Friday, 8:30 AM to 5:00 PM
Opportunity for remote work after the training period
Full and continuous training provided
Dynamic and collaborative team
Comprehensive benefits package (insurance, vacation)
Opportunities for professional growth and career advancement
Responsibilities
Answer inbound and outbound calls in both French and English, providing courteous and professional service
Resolve customer inquiries effectively, providing information about products, services, and solutions
...
Handle customer requests and complaints, ensuring their satisfaction and loyalty
Follow up with customers to ensure their issues are fully resolved
Maintain an accurate and up-to-date customer database
Work closely with other departments to resolve complex issues
Meet performance goals and maintain service quality standards
Qualifications
Bilingual in French and English (both spoken and written) to communicate with clients in Quebec and beyond
At least 1 year of experience in a customer service role
Excellent communication skills
Ability to work under pressure and manage multiple tasks simultaneously
Positive, empathetic, and customer-oriented attitude
Good knowledge of computer tools and software
Team player with the ability to adapt to a fast-paced environment
Summary
Are you interested and up for the challenge?
Apply online or send your resume to juliette.urbain@randstad.ca!
We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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