Customer Care Coordinator/ Inside Sales

Advantages
• Competitive Wages
• Great Company Atmosphere
• Benefits Package
• Opportunity for growth


Responsibilities
• Assess customer needs and provide accurate quotes and orders based on those requirements, following up to secure sales. This includes quoting on both stock and non-stock items and preparing special pricing packages.
• Accurately enter customer orders received via phone, email, or web.
• Develop a deep understanding of our products, identifying customer needs and cross-referencing competitor products, or offering alternatives when the desired product is out of stock.
• Collaborate with suppliers to source products for quotes and orders.
• Provide technical support to customers as needed, working closely with manufacturers and suppliers for assistance.
• Assist in handling overflow customer service calls and emails, supporting our teams across Canada and the US during high call volume periods.
• Provide support to the Western Territory outside sales representative.
• Develop and implement solutions to address customer issues and concerns.
• Manage large volumes of incoming calls and emails with efficiency and professionalism.
• Upsell and cross-sell products to maximize opportunities and meet customer needs.
• Oversee and collaborate with the Distribution Centre manager to ensure smooth operations of the distribution centre.
• Maintain and improve the showroom environment, ensuring it supports customer visits and pick-up activities.
• Serve as a liaison to executive leadership and the landlord, addressing issues related to the Edmonton branch (e.g., IT/Internet, phone, building maintenance).
• Perform any other job-related tasks as assigned by the Manager and management team.

Qualifications
• Completion of high school & a post-secondary education in Business Administration and/or a technical field is required.
• Knowledge of metalworking tools and products, along with strong customer service skills.
• Experience in a technical support or sales position within the distribution, metalworking or manufacturing industry is necessary.
• Excellent organizational and multitasking skills
• Proficient with Microsoft Office, particularly Excel. Familiarity with Order Entry and CRM systems.
• Fluent in French would be an asset but is not required.
• Strong oral and written communication skills are required for normal business communication.
• At least 3-5 years’ experience in a customer service or sales position within the distribution, metalworking or manufacturing industry.


Summary
If you feel you would be a good fit for this position please apply directly to the job ad or email your resume to : emma.innis@randstad.ca

Please note: Only qualified applicants will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.