Randstad is searching for a Collections Specialist that is willing to work remote, for one of our thriving Mississauga clients. The ideal candidates must have at least two years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails,
...
obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate personnel with cash applications, researching, resolving and following up on deductions and resolving billing issues. Experience reaching out to clients (call centre environment) and a strong understanding of accounting is required.
Advantages
Unlimited Access to Udemy
Inclusive Working Environment
Accessible by public transit
Responsibilities
Routinely monitor account activity and balances utilizing various systems and reports.
Initiate contact with other companies to secure payment of outstanding invoices.
Develop and maintain a positive customer relationship.
Provide invoices and/or documentation as required to aid in escalation of payment.
Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.
Receive inbound calls and email correspondence from customers.
Research and resolve dispute issues in a timely manner.
Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.
Analyze account balance and status to recommend credit holds due to non-payment.
Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection’s effort.
Provide timely follow-up on payment arrangements.
Document outcome of all customer communications.
Perform account analysis in Excel in response to customer inquiries
Qualifications
2 or more years of experience in B2B or B2C Collections
Post-secondary education in business administration, accounting or bookkeeping
Strong attention to the detail
Positive outlook and the ability to work cooperatively with others
Strong knowledge of Microsoft Excel
Summary
Apply today to be considered for this position or email your profile directly to heather.francescut@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad is searching for a Collections Specialist that is willing to work remote, for one of our thriving Mississauga clients. The ideal candidates must have at least two years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate personnel with cash applications, researching, resolving and following up on deductions and resolving billing issues. Experience reaching out to clients (call centre environment) and a strong understanding of accounting is required.
Advantages
Unlimited Access to Udemy
Inclusive Working Environment
Accessible by public transit
Responsibilities
Routinely monitor account activity and balances utilizing various systems and reports.
Initiate contact with other companies to secure payment of outstanding invoices.
Develop and maintain a positive customer relationship.
Provide invoices and/or documentation as required to aid in escalation of payment.
...
Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls.
Receive inbound calls and email correspondence from customers.
Research and resolve dispute issues in a timely manner.
Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary.
Analyze account balance and status to recommend credit holds due to non-payment.
Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection’s effort.
Provide timely follow-up on payment arrangements.
Document outcome of all customer communications.
Perform account analysis in Excel in response to customer inquiries
Qualifications
2 or more years of experience in B2B or B2C Collections
Post-secondary education in business administration, accounting or bookkeeping
Strong attention to the detail
Positive outlook and the ability to work cooperatively with others
Strong knowledge of Microsoft Excel
Summary
Apply today to be considered for this position or email your profile directly to heather.francescut@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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