Are you passionate about creating exceptional client experiences and keeping operations running smoothly behind the scenes? We're looking for a Client Care Specialist who thrives in a dynamic, fast-paced environment and takes pride in being the go-to person for both internal teams and external clients.
...
As a Client Care Specialist, you'll be the first point of contact for our valued clients, playing a key role in fostering strong relationships and delivering top-notch service. From coordinating office activities and managing reception duties to handling shipping, supplies, and day-to-day troubleshooting—you’ll keep everything running like clockwork.
This is more than just an administrative role—it's an opportunity to truly shine as a Client Care Specialist and make a lasting impact within our team and for the clients we serve.
Advantages
-No weekends
-Hours - 9am - 5pm
-Half hour paid lunch
-1 month contract
-TTC access
Responsibilities
Customer Service:
-Ensure to the best of their ability, the highest level a clean and safe environment for residents and clients
-Conduct business at all times with the highest standards of personal, professional and ethical conduct
-Courteously receive and screen all in-bound telephone calls, emails, inquires through the Resident portal, walk-in inquiries from prospective residents and any other type of visitor
-Communicate and deal directly with tenants on matters concerning the company as agents for the landlord
-Greet all residents, future residents and internal team members in a proficient and positive manner
-Provide support for all aspects of day-to-day activities for assigned buildings
-Perform a wide variety of clerical and administrative duties including word processing, filing, photocopying, faxing, scheduling appointments, answering phones, receiving guests, etc.
-Promote a strong sense of community
-Maintain an overall focus on enhancing the customer experience
Administration and Reporting:
-Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence
-Ensure the efficient and profitable operation of the property by issuing and tracking purchase orders
-Provide administrative support to the Property Manager: prepare correspondence for property manager and notices to tenants
-Respond to tenant maintenance requests in a professional and timely manner
-Handle mail and couriers, if applicable
-Responsible for the overall effective and efficient operation of the office; maintain office supplies and equipment
-Report IT issues to the Property Manager and/or Property Manager
-Issue purchase orders, as required
-Coordinate invoice back-up process to ensure all jobs are completed and all approvals are received
-Oversee the supply of access keys, transmitters, appliances, etc.
-Audit access card database and ensure accuracy with tenant database
-Investigate any price discrepancies and other issues regarding invoice processing, as required
-Schedule and coordinate maintenance as directed by the Property Manager
-Maintain pest control logs; schedule in suite treatments
-Administer the property equipment lists
-Administration duties in accordance with approved procedures relating to lease administration as directed by the Administration Manager and/or Property Manager
Resident Relations:
-Develop and maintain first class customer service relationships with prospects and residents
-Manage and resolve resident concerns
-Monitor outstanding work orders and constantly communicate with maintenance staff to remedy issues
-Plan, organize and conduct resident functions as needed and as directed by Property Manager
-Assist residents with parking, lockers, elevator bookings, visitor passes, amenity bookings, if applicable or other additional services
-Assist residents with debit and credit card payments; balance and document following the established procedure
General:
-Act as liaison with other departments, units or organizations
-Maintain a professional, efficiently organized appearance
-Complete routine property inspections as directed by Property Manager
-Be flexible with lunch hours and breaks to be available to residents, visitors and contractors
-Participate in collaborative meetings to enhance the standards of property management
-Provide input and recommendations for changes to practices, procedures, manuals, forms
-Ensure adherence to privacy legislation
-Attend staff and public relations events
-Other duties as required in a changing work environment
Blend of a property admin (Customer service and admin background))
Qualifications
Qualifications:
-Minimum High School diploma (Grade 12/13).
-Preference: attending University/College
-Knowledge of applicable legislation including Residential Tenancies Act, Privacy Act and the Human
Rights Code required
-Microsoft office (teams, word especially)
Experience:
-Minimum 3 years progressive experience in a multi-property site management office
Skills and abilities:
-Commitment to excellence in customer service
-A positive, upbeat attitude
-Excellent verbal and written communication skills
-Strong team player
-Well organized with ability to prioritize and multi-task
-Demonstrated reliable self-starter with a high degree of initiative, creativity and flexibility.
-Proficiency in Microsoft Excel and Word preferred, and knowledge of Internet, Email and Social Media
-Yardi Voyager experience an asset
-Able to sit for several hours at a time
-Able to lift a minimum of 10 pounds
-Able to use the hand and arm regularly for writing and/or typing
Summary
If you think you have the potential to be an excellent Client Care Specialist, please APPLY NOW!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about creating exceptional client experiences and keeping operations running smoothly behind the scenes? We're looking for a Client Care Specialist who thrives in a dynamic, fast-paced environment and takes pride in being the go-to person for both internal teams and external clients.
As a Client Care Specialist, you'll be the first point of contact for our valued clients, playing a key role in fostering strong relationships and delivering top-notch service. From coordinating office activities and managing reception duties to handling shipping, supplies, and day-to-day troubleshooting—you’ll keep everything running like clockwork.
This is more than just an administrative role—it's an opportunity to truly shine as a Client Care Specialist and make a lasting impact within our team and for the clients we serve.
Advantages
-No weekends
-Hours - 9am - 5pm
-Half hour paid lunch
-1 month contract
-TTC access
Responsibilities
Customer Service:
-Ensure to the best of their ability, the highest level a clean and safe environment for residents and clients
-Conduct business at all times with the highest standards of personal, professional and ethical conduct
...
-Courteously receive and screen all in-bound telephone calls, emails, inquires through the Resident portal, walk-in inquiries from prospective residents and any other type of visitor
-Communicate and deal directly with tenants on matters concerning the company as agents for the landlord
-Greet all residents, future residents and internal team members in a proficient and positive manner
-Provide support for all aspects of day-to-day activities for assigned buildings
-Perform a wide variety of clerical and administrative duties including word processing, filing, photocopying, faxing, scheduling appointments, answering phones, receiving guests, etc.
-Promote a strong sense of community
-Maintain an overall focus on enhancing the customer experience
Administration and Reporting:
-Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence
-Ensure the efficient and profitable operation of the property by issuing and tracking purchase orders
-Provide administrative support to the Property Manager: prepare correspondence for property manager and notices to tenants
-Respond to tenant maintenance requests in a professional and timely manner
-Handle mail and couriers, if applicable
-Responsible for the overall effective and efficient operation of the office; maintain office supplies and equipment
-Report IT issues to the Property Manager and/or Property Manager
-Issue purchase orders, as required
-Coordinate invoice back-up process to ensure all jobs are completed and all approvals are received
-Oversee the supply of access keys, transmitters, appliances, etc.
-Audit access card database and ensure accuracy with tenant database
-Investigate any price discrepancies and other issues regarding invoice processing, as required
-Schedule and coordinate maintenance as directed by the Property Manager
-Maintain pest control logs; schedule in suite treatments
-Administer the property equipment lists
-Administration duties in accordance with approved procedures relating to lease administration as directed by the Administration Manager and/or Property Manager
Resident Relations:
-Develop and maintain first class customer service relationships with prospects and residents
-Manage and resolve resident concerns
-Monitor outstanding work orders and constantly communicate with maintenance staff to remedy issues
-Plan, organize and conduct resident functions as needed and as directed by Property Manager
-Assist residents with parking, lockers, elevator bookings, visitor passes, amenity bookings, if applicable or other additional services
-Assist residents with debit and credit card payments; balance and document following the established procedure
General:
-Act as liaison with other departments, units or organizations
-Maintain a professional, efficiently organized appearance
-Complete routine property inspections as directed by Property Manager
-Be flexible with lunch hours and breaks to be available to residents, visitors and contractors
-Participate in collaborative meetings to enhance the standards of property management
-Provide input and recommendations for changes to practices, procedures, manuals, forms
-Ensure adherence to privacy legislation
-Attend staff and public relations events
-Other duties as required in a changing work environment
Blend of a property admin (Customer service and admin background))
Qualifications
Qualifications:
-Minimum High School diploma (Grade 12/13).
-Preference: attending University/College
-Knowledge of applicable legislation including Residential Tenancies Act, Privacy Act and the Human
Rights Code required
-Microsoft office (teams, word especially)
Experience:
-Minimum 3 years progressive experience in a multi-property site management office
Skills and abilities:
-Commitment to excellence in customer service
-A positive, upbeat attitude
-Excellent verbal and written communication skills
-Strong team player
-Well organized with ability to prioritize and multi-task
-Demonstrated reliable self-starter with a high degree of initiative, creativity and flexibility.
-Proficiency in Microsoft Excel and Word preferred, and knowledge of Internet, Email and Social Media
-Yardi Voyager experience an asset
-Able to sit for several hours at a time
-Able to lift a minimum of 10 pounds
-Able to use the hand and arm regularly for writing and/or typing
Summary
If you think you have the potential to be an excellent Client Care Specialist, please APPLY NOW!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
