Claims Assessor - RQ01341

Advantages
• Work for a top-tier professional organization
• Earn a competitive wage of $23 per hour
• Onsite role
• Work full-time business hours
• 3 month contract with possibility of extension

Responsibilities

 Document administrative duties including filing and storage
 Entering, reviewing, and verifying data from paper or electronic forms into a standard database
 Assisting with coordination and logistics of meetings, travel, and expense tracking
 Attending training pertaining to the class action including e-courses related to trauma-informed
approaches to communication
 Determining whether the claim forms are complete and whether the information required to
process the claim is available and current
 Reviewing submitted claim forms to determine whether the applicant meets claims requirements
 Identifying irregularities on claim forms and submitted documentation, and flagging issues as
required
 Contacting class members to obtain required information, documentation, or confirmations when
necessary
 Communicating with claimants and their representatives through phone, email, fax, and mail
 Preparing notifications to claimants pertaining to claim status, review decisions, and
instructions
 Answering incoming phone calls to assist and direct claimants and representatives in a
professional manner
 Supporting claimants in a professional manner when they require assistance on topics including
claim form access, assessment questions, and accessing mental health and cultural resources

Qualifications
Education/Work Experience
 Post-secondary education in business management, accounting, risk management, legal studies,
or related field preferred
 3+ year of industry experience, with previous experience in claims administration, underwriting,
or clerical review preferred
 Ability to read and understand necessary documentation including government issued
identification, declarations, power of attorney documents, estate documents etc. as needed
 Ability to understand the terms and eligibility requirements of the claim, and apply them to
answer claimant questions
Technical Skills
 Proficiency in Microsoft Office suite including Outlook, Word, and Excel
 Experience using a VOIP / Internet phone service is desirable
 Experience using claims administration software or databases considered an asset
Other Skills
 Fluent English a must.
 Bilingualism (English/French) is an asset. The ability to speak an Indigenous language (i.e., Cree
languages, Inuktitut, Ojibway etc.) considered an asset
 Knowledge of Indigenous culture is an asset
 Excellent communication and interpersonal skills
 Commitment to accuracy and maintaining high quality deliverables
 Self-motivated, with an ability to work effectively with a minimal amount of supervision
 Works well under pressure with a high attention to detail
 Ability to communicate effectively with individuals who are potentially experiencing trauma

Summary
If you are interested in the Claims Assessor position in Toronto, apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.