Claims Assessor - RQ01036

We require Claims Assessors to be responsible for the processing, review, and communications associated with class action settlement claims. Will also be required to perform administrative duties as required including data entry, clerical duties, and responding to requests and enquiries through email and over the phone. The position is an opportunity to impact the greater community and live people-first values. The role requires respect for people that potentially face barriers due to trauma, mental health, poverty, etc.


Advantages
• Work for a top-tier professional organization
• Earn a competitive wage of $23 per hour
• Remote (supporting the Toronto ON office)
• Work full-time business hours
• 12 month contract with possibility of extension

Responsibilities
• Document administrative duties including filing and storage
• Entering, reviewing, and verifying data from paper or electronic forms into a standard database
• Assisting with coordination and logistics of meetings, travel, and expense tracking
• Attending training pertaining to the class action including e-courses related to trauma-informed approaches to communication
• Determining whether the claim forms are complete and whether the information required to process the claim is available and current
• Reviewing submitted claim forms to determine whether the applicant meets claims requirements
• Identifying irregularities on claim forms and submitted documentation, and flagging issues as required • Contacting class members to obtain required information, documentation, or confirmations when necessary
• Communicating with claimants and their representatives through phone, email, fax, and mail
• Preparing notifications to claimants pertaining to claim status, review decisions, and instructions
• Answering incoming phone calls to assist and direct claimants and representatives in a professional manner
• Supporting claimants in a professional manner when they require assistance on topics including claim form access, assessment questions, and accessing mental health and cultural resources


Note to Applicants: This role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them.


Qualifications
Education/Work Experience
• Post-secondary education in business management, accounting, risk management, legal studies, or related field preferred
• 3+ year of industry experience, with previous experience in claims administration, underwriting, or clerical review preferred
• Ability to read and understand necessary documentation including government issued identification, declarations, power of attorney documents, estate documents etc. as needed
• Ability to understand the terms and eligibility requirements of the claim, and apply them to answer claimant questions
• Knowledge of Indigenous culture is an asset

Technical Skills
• Proficiency in Microsoft Office suite including Outlook, Word, and Excel
• Experience using a VOIP / Internet phone service is desirable
• Experience using claims administration software or databases considered an asset

Other Skills
• Excellent communication and interpersonal skills
• Commitment to accuracy and maintaining high quality deliverables
• Self-motivated, with an ability to work effectively with a minimal amount of supervision
• Works well under pressure with a high attention to detail
• Ability to communicate effectively with individuals who are potentially experiencing trauma


Summary
If you are interested in the Claims Assessor position in Toronto, apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.