CAN - Operations Officer II

Our client is seeking a skilled Operations Officer for a hybrid role, requiring onsite work twice a week. In this position, you will utilize your strong organizational skills, proficiency in Microsoft Office (Excel, PowerPoint, Word), and ability to manage high volumes of work to support critical business functions.

Pay Rate: $22.50
Working hours: Monday-Friday, 8:30am-5:00pm





Advantages
- Gain experience with a top 5 bank
- Long term contract
- Hybrid position
- Competitive wages

Responsibilities
- Provide a broad range of operational support and perform general to specialized transactions within the Operations & Technology team.
- Support partner relationships to maintain operational effectiveness, ensuring business objectives, Service Level Goals, and CEI targets are met.
- Positively contribute to the overall customer experience and loyalty index in each interaction.
- Handle customer problems appropriately using the established partner problem resolution process and escalate when necessary.
- Create and/or recognize exceptional customer service through established programs.
- Ensure all required processing and inquiries are fulfilled in alignment with Service Level Goals.
- Offer subject matter expertise to internal and external partners within the defined area.
- Complete assigned tasks accurately and within established standards.
- Actively participate in daily touchpoints and work distribution.
- Contribute to achieving satisfactory audits by understanding and following audit and process guidelines.
- Identify areas of risk and escalate as necessary.
- Be knowledgeable and comply with Bank Codes of Conduct.
- Identify, suggest, and actively participate in process improvements.

Qualifications
- Strong understanding of bank policies, procedures, and due diligence, with the ability to adapt to changing processes and technology.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) with experience in spreadsheet building; strong email communication skills for stakeholder interaction.
- Excellent organizational, time management, and analytical skills; ability to handle high volumes of work under strict deadlines.
- Quick learner with the ability to hit the ground running; self-motivated and goal-oriented team player.
- 2 years of experience in a Trade Processing-related role, particularly with cash products (e.g., Loans, Deposits, Swaps, and Forwards).
- Nice to have: Experience in a process improvement environment.
- Process improvement environment

Summary
Interested in the Operations Officer Dieppe? Apply online today!

Candidates moving to the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.