Our Edmonton utility client is seeking an experienced Business Analyst for an initial 6-month contract to play a pivotal role in supporting and transforming critical business services. This dynamic position involves creating detailed service and product descriptions, collaborating with stakeholders to refine operational processes, and participating in RFP and RFI activities to enhance our service portfolio. If you’re ready to make a significant impact and thrive in a collaborative environment, we’d love to hear from you.
...
Advantages
• Directly influence the transformation critical infrastructure services, contributing to key projects that support business operations.
• Leverage and expand your expertise in ITIL best practices, process improvement, and IT service management within a forward-thinking environment.
• Work closely with diverse stakeholders and operational teams, building meaningful connections across departments and management levels.
• Enjoy a role that values independence, allowing you to take ownership of projects and bring innovative ideas to the table.
• Gain unique experience in creating roadmaps, defining service levels, and engaging in RFP and RFI processes, enhancing your professional skillset.
Responsibilities
• The business analyst will be responsible for the scope of work as described below:
• Creation of service and product descriptions. Including templates, questionnaires, and RACI.
• Collaborating with stakeholders and operational teams to identify missing and/or required processes and procedures documentation.
• Participating in Request for Process (RFP) and Requesting for Information (RFI) activities. Including the documentation of requirements and evaluation of proposals and responses.
• Creation of Roadmap and Lifecycle materials in support IS Infrastructure Services
• Developing communication materials in support of technology implementation and transformation projects.
• Defining service levels, service targets, price, and cost in collaboration with managers, business stakeholders and architects.
• Developing Knowledge Base and support materials.
Qualifications
Mandatory Qualifications
• Minimum five (5) years of professional experience in information technology
• Minimum five (5) years of experience in a Business Analyst role
• Minimum (5) years of experience working for an IT service provider organization.
• 3 years’ experience developing of IT Products and services. Demonstrated ability in applying ITIL best practices.
• Must demonstrate strong written and oral communication skills with ability to build effective working relationships
• Ability to manage multiple assignments and deliverables at the same time
• Ability to pick up projects mid-stream, be a self-started requiring minimal supervision
Desired Qualifications
• Strong analytical skills and a disciplined approach to Improvement.
• Have a high degree of initiative, thought leadership, and the ability to work in a collaborative manner.
• Experience in managing, presenting, and conducting customer and internal operational group meetings at all levels of management
• Experience working with customers and ensuring that providing good customer service is a priority
• High tolerance for changing priorities.
• University degree or equivalent
Summary
If you are a dedicated Business Analyst looking to make a significant impact on an IT transformation journey, apply now via this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Our Edmonton utility client is seeking an experienced Business Analyst for an initial 6-month contract to play a pivotal role in supporting and transforming critical business services. This dynamic position involves creating detailed service and product descriptions, collaborating with stakeholders to refine operational processes, and participating in RFP and RFI activities to enhance our service portfolio. If you’re ready to make a significant impact and thrive in a collaborative environment, we’d love to hear from you.
Advantages
• Directly influence the transformation critical infrastructure services, contributing to key projects that support business operations.
• Leverage and expand your expertise in ITIL best practices, process improvement, and IT service management within a forward-thinking environment.
• Work closely with diverse stakeholders and operational teams, building meaningful connections across departments and management levels.
• Enjoy a role that values independence, allowing you to take ownership of projects and bring innovative ideas to the table.
• Gain unique experience in creating roadmaps, defining service levels, and engaging in RFP and RFI processes, enhancing your professional skillset.
...
Responsibilities
• The business analyst will be responsible for the scope of work as described below:
• Creation of service and product descriptions. Including templates, questionnaires, and RACI.
• Collaborating with stakeholders and operational teams to identify missing and/or required processes and procedures documentation.
• Participating in Request for Process (RFP) and Requesting for Information (RFI) activities. Including the documentation of requirements and evaluation of proposals and responses.
• Creation of Roadmap and Lifecycle materials in support IS Infrastructure Services
• Developing communication materials in support of technology implementation and transformation projects.
• Defining service levels, service targets, price, and cost in collaboration with managers, business stakeholders and architects.
• Developing Knowledge Base and support materials.
Qualifications
Mandatory Qualifications
• Minimum five (5) years of professional experience in information technology
• Minimum five (5) years of experience in a Business Analyst role
• Minimum (5) years of experience working for an IT service provider organization.
• 3 years’ experience developing of IT Products and services. Demonstrated ability in applying ITIL best practices.
• Must demonstrate strong written and oral communication skills with ability to build effective working relationships
• Ability to manage multiple assignments and deliverables at the same time
• Ability to pick up projects mid-stream, be a self-started requiring minimal supervision
Desired Qualifications
• Strong analytical skills and a disciplined approach to Improvement.
• Have a high degree of initiative, thought leadership, and the ability to work in a collaborative manner.
• Experience in managing, presenting, and conducting customer and internal operational group meetings at all levels of management
• Experience working with customers and ensuring that providing good customer service is a priority
• High tolerance for changing priorities.
• University degree or equivalent
Summary
If you are a dedicated Business Analyst looking to make a significant impact on an IT transformation journey, apply now via this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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