Branch Manager

Advantages
• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers.

Responsibilities
As the Branch Manager, reporting directly to the Territory Manager, you will collaborate closely with a dedicated team of insurance professionals to ensure both sales and service staff are consistently achieving production targets and maintaining efficient branch operations.

Key responsibilities include:

• Lead and Engage: Build and lead a high-performing team, fostering a positive and motivated environment.
• Drive Growth & Customer Excellence: Champion the growth of the branch and ensure an exceptional customer experience that sets us apart.
• Strategic Collaboration: Work with management and peers to develop business strategies aimed at exceeding targets, and implement those plans effectively by leveraging your team’s strengths and regional resources.
• Brand and Territory Growth: Contribute to increasing growth and brand visibility in your Territory through innovative marketing initiatives.
• Recruitment & Staffing: Take charge of recruiting, staffing, and ensuring that your team is set up for success.
• Team Development: Manage, coach, and nurture your team, including regular one-on-one meetings, and proactively planning for succession.
• Employee Engagement: Develop and implement Engagement Action Plans, motivating staff to align with company objectives and keeping them informed of updates and shifts.
• Customer Satisfaction: Ensure the highest standard of service quality, continuously evaluating customer experiences and implementing improvements.
• Problem Solving & Client Relations: Address and resolve any service and sales issues, handling escalated client concerns as needed.
• Partnership Development: Foster and maintain strong, collaborative relationships with key insurer partners.
• Financial Oversight: Assist with preparing and monitoring branch-level operating and expense budgets.

In this role, you’ll be pivotal to the success and growth of the branch, ensuring your team thrives while delivering outstanding service to our clients.

Qualifications
• AIC - General Level 2 or equivalent is required
• Leadership and management experience in insurance brokerage operations.
• Strong track record of leading highly engaged teams across multiple locations.
• Experience leading in a hybrid environment.
• Understand the needs of the customer (internal and external).
• Strong communication and negotiation skills.
• Strong team player and collaborator.
• College or university degree in related area or commensurate work experience.
• Management of projects or initiatives outside of daily areas of responsibilities with multiple stakeholders.
• Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance.
• Required to travel within the Region as needed

Summary
If this sounds like the opportunity for you, please email me your resume directly at: emma.innis@randstad.ca

Only qualified & eligible applicants will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.