Are you passionate about the manufacturing industry and production technologies? Do you have an interest in solving technical issues and optimizing processes? Do you have experience in Level 1 technical support?
We are currently looking for a bilingual technical support representative with experience in user assistance. If you are looking for a stable, long-term opportunity in a hybrid work environment, this position is for you!
...
Position: Level 1 Technical Support Representative
Salary: $50,000 – $60,000 per year
Schedule: Monday to Friday, 8 AM to 5 PM
Training: 2 weeks
Advantages
- Dynamic and engaging work environment
- Easily accessible by public transportation
- Modern workspace with an on-site cafeteria and restaurant
- Stable schedule promoting work-life balance
- Comprehensive group insurance and competitive benefits
- Career growth opportunities and professional development programs
- Social activities and monthly team events
- Ongoing training and access to the latest technologies
Responsibilities
- Handle customer inquiries via phone, email, or messaging to resolve Level 1 technical issues.
- Identify and analyze incidents by asking relevant questions and using appropriate diagnostic tools.
- Provide clear instructions and recommend tailored solutions to help customers overcome technical difficulties.
- Accurately document each incident to ensure thorough follow-up and contribute to continuous service improvement.
- Deliver high-quality customer service with a courteous, professional, and proactive approach.
- Adhere to established procedures and deadlines to ensure efficient incident management.
Qualifications
- Advanced proficiency in French and English, both spoken and written, to effectively interact with a primarily English-speaking clientele.
- Excellent interpersonal communication skills and the ability to build trust-based relationships with clients.
- Strong listening skills, diplomacy, and empathy to understand customer needs and provide appropriate solutions.
- Experience in Level 1 technical support, including user assistance, remote troubleshooting, and request management.
- Ability to quickly analyze technical issues, identify effective solutions, and guide customers with clarity.
- Team-oriented mindset with the ability to collaborate across departments to resolve complex issues.
Summary
Are you looking for a Technical Support Advisor position in Ville Saint-Laurent?
Do you thrive on human interaction and problem-solving?
Are you organized, resourceful, and bilingual?
Don't miss this opportunity, apply today!
Looking forward to hearing from you soon!
Click "Apply Now" or send your CV to: pierce.ashton-kane@randstad.ca
You can also reach me via LinkedIn at: https://www.linkedin.com/in/pierce-ashton-kane-868361182/
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you passionate about the manufacturing industry and production technologies? Do you have an interest in solving technical issues and optimizing processes? Do you have experience in Level 1 technical support?
We are currently looking for a bilingual technical support representative with experience in user assistance. If you are looking for a stable, long-term opportunity in a hybrid work environment, this position is for you!
Position: Level 1 Technical Support Representative
Salary: $50,000 – $60,000 per year
Schedule: Monday to Friday, 8 AM to 5 PM
Training: 2 weeks
Advantages
- Dynamic and engaging work environment
- Easily accessible by public transportation
- Modern workspace with an on-site cafeteria and restaurant
- Stable schedule promoting work-life balance
- Comprehensive group insurance and competitive benefits
- Career growth opportunities and professional development programs
- Social activities and monthly team events
- Ongoing training and access to the latest technologies
Responsibilities
- Handle customer inquiries via phone, email, or messaging to resolve Level 1 technical issues.
...
- Identify and analyze incidents by asking relevant questions and using appropriate diagnostic tools.
- Provide clear instructions and recommend tailored solutions to help customers overcome technical difficulties.
- Accurately document each incident to ensure thorough follow-up and contribute to continuous service improvement.
- Deliver high-quality customer service with a courteous, professional, and proactive approach.
- Adhere to established procedures and deadlines to ensure efficient incident management.
Qualifications
- Advanced proficiency in French and English, both spoken and written, to effectively interact with a primarily English-speaking clientele.
- Excellent interpersonal communication skills and the ability to build trust-based relationships with clients.
- Strong listening skills, diplomacy, and empathy to understand customer needs and provide appropriate solutions.
- Experience in Level 1 technical support, including user assistance, remote troubleshooting, and request management.
- Ability to quickly analyze technical issues, identify effective solutions, and guide customers with clarity.
- Team-oriented mindset with the ability to collaborate across departments to resolve complex issues.
Summary
Are you looking for a Technical Support Advisor position in Ville Saint-Laurent?
Do you thrive on human interaction and problem-solving?
Are you organized, resourceful, and bilingual?
Don't miss this opportunity, apply today!
Looking forward to hearing from you soon!
Click "Apply Now" or send your CV to: pierce.ashton-kane@randstad.ca
You can also reach me via LinkedIn at: https://www.linkedin.com/in/pierce-ashton-kane-868361182/
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
