Bilingual Technical Customer Support Specialist

We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and residential equipment.

In this role, you will play a pivotal role in the relationship between the dealers and the factory - you'll help troubleshoot issues with technicians and coordinate between the factory/suppliers and the dealerships to help resolve all sorts of issues!

To be successful here, you'll need to have experience with the technical aspects of heavy equipment.

Advantages
Why you'll love it here:
Competitive base salary (starting from 85K)
annual bonus of up to 14%
100% company paid benefits
Pension matching (up to 7%)
3 weeks of vacation and personal days
Hybrid schedule (after probation)

Responsibilities
What you'll do here:
* Provide technical support and advice to technicians, field staff, and internal colleagues via phone, email etc.
* Help maintain the system and database with up to date and accurate info
* help identify potential product concerns
* recommend product improvement ideas
* help organize and deliver technical trainings

Qualifications
What will make you successful:
technical experience (diploma, certified technician) within the construction, farm or residential equipment fields
bilingual in english/french (required)
excellent communication skills, written and verbal
computer skills, especially with MS office

Summary
Please apply by…

Visiting www.randstad.ca and applying through the posting

We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.

Please visit www.randstad.ca for all of the roles currently open at Randstad!

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.