Bilingual Systems Administrator - Level 2

In this role, you’ll manage and maintain Windows 10 devices, Office 365 applications, and hardware connectivity while ensuring user profiles and system operations run seamlessly. You’ll provide top-notch technical support, troubleshoot complex issues, and act as the go-to expert for our client end-users.

This is your opportunity to work with a collaborative team, leverage your expertise in system administration, and make a real impact by ensuring our technology supports our business goals effectively.

Advantages
Remote-hybrid work environment
Competitive pay
Long-term Fed Gov contract with potential extensions

Responsibilities
- Perform systems administration and operations support by managing user access, creating and maintaining user profiles, and executing backup and recovery tasks to ensure seamless daily computer system operations.
- Act as the primary interface with customers to gather requirements, communicate updates, and ensure that requested system changes and configurations are implemented accurately and on time.
- Provide technical support for hardware connectivity issues, including troubleshooting laptops, printers, and peripheral devices, ensuring optimal performance and reliability.
- Diagnose and resolve issues on Windows 10 devices, leveraging strong problem-solving skills to minimize downtime and enhance user productivity.
- Administer Windows 10 devices by performing installations, configurations, and updates to maintain compliance with organizational policies and security standards.
- Configure and maintain printer systems to ensure consistent functionality, troubleshoot issues, and provide user support as needed.
- Support and manage Microsoft Office 365 applications (or the latest version), assisting with configurations, troubleshooting, and user training to maximize efficiency and productivity.
- Create and manage tickets in ticketing and queue management systems, ensuring accurate tracking, prioritization, and resolution of reported issues and requests.
- Deliver over-the-phone technical support with a focus on customer satisfaction, and effective problem-solving and analytical skills to address and resolve issues promptly.

Qualifications
- Valid Reliability level (or higher) Security Clearance
- Fluently bilingual (ENG/FRE, FRE/ENG)
- Minimum 5 years experience in Systems Administration, Desktop Support or Network related IT Support position.
- Proficiency in systems operations, including user account management, backup and recovery, and system performance monitoring.
- Strong knowledge of Windows operating systems and related administration tasks.
- Hands-on experience with Microsoft Office 365 administration and support, including user management and troubleshooting.
- Demonstrated experience configuring and maintaining printers and resolving hardware connectivity issues.
- Proven experience administering and troubleshooting Windows 10 devices in a professional environment.
- Strong analytical and problem-solving skills to resolve technical issues efficiently.
- Customer-focused mindset, ensuring high levels of satisfaction through proactive and professional interactions.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.



Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.