Are you a tech-savvy professional with a passion for problem-solving and delivering top-notch customer service? Our client, a leading financial institution, is seeking a Junior Technical Service Desk Support Specialist to join their team full-time in Calgary. In this role, you will be the first point of contact for end-user IT support, troublesh
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ooting hardware and software issues, logging and managing support requests, and ensuring seamless IT operations. You’ll provide both remote and deskside support while maintaining a high level of professionalism and efficiency. The ideal candidate has a degree or diploma in IT, at least one year of IT service desk experience, and a strong background in customer service. This is a great opportunity to grow your career in a dynamic, fast-paced environment while working with cutting-edge technology.
*** 8 month contract position with strong possibility to be extended ***
*** Candidates must be eligible for Secret level clearance (10+ years in Canada) ***
*** Onsite work in Calgary, Alberta ***
*** Full-Time (37.5 hours per week) ***
Advantages
Career Growth – Gain hands-on IT support experience in a financial institution, building a strong foundation for future roles.
Job Stability – Full-time, on-site position with a consistent Monday-to-Friday schedule in Calgary.
Responsibilities
The Consultant will be responsible for providing the following Services:
•Provide first-level investigation and diagnosis for hardware and software issues
•Log all user interactions (incoming and outgoing) into the Bank’s call-management system
•Establish a course of action to correct issues, provide information to users
•Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripherals
•Provide deskside support for calls that cannot be resolved over the telephone or via remote management
•Deliver the highest quality of customer service to the users within service levels
•Participate in the creation and ongoing maintenance of a knowledge base on technical issues
•Other related activities and deliverable, as required
Qualifications
Required Qualifications & Skills
•University degree or a college diploma in information technology
•A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
•A minimum of three (3) years of demonstrated customer service experience
•Excellent communication and customer service skills
•Demonstrated experience interacting with individuals at various levels in an organization
Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a tech-savvy professional with a passion for problem-solving and delivering top-notch customer service? Our client, a leading financial institution, is seeking a Junior Technical Service Desk Support Specialist to join their team full-time in Calgary. In this role, you will be the first point of contact for end-user IT support, troubleshooting hardware and software issues, logging and managing support requests, and ensuring seamless IT operations. You’ll provide both remote and deskside support while maintaining a high level of professionalism and efficiency. The ideal candidate has a degree or diploma in IT, at least one year of IT service desk experience, and a strong background in customer service. This is a great opportunity to grow your career in a dynamic, fast-paced environment while working with cutting-edge technology.
*** 8 month contract position with strong possibility to be extended ***
*** Candidates must be eligible for Secret level clearance (10+ years in Canada) ***
*** Onsite work in Calgary, Alberta ***
*** Full-Time (37.5 hours per week) ***
Advantages
...
Career Growth – Gain hands-on IT support experience in a financial institution, building a strong foundation for future roles.
Job Stability – Full-time, on-site position with a consistent Monday-to-Friday schedule in Calgary.
Responsibilities
The Consultant will be responsible for providing the following Services:
•Provide first-level investigation and diagnosis for hardware and software issues
•Log all user interactions (incoming and outgoing) into the Bank’s call-management system
•Establish a course of action to correct issues, provide information to users
•Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripherals
•Provide deskside support for calls that cannot be resolved over the telephone or via remote management
•Deliver the highest quality of customer service to the users within service levels
•Participate in the creation and ongoing maintenance of a knowledge base on technical issues
•Other related activities and deliverable, as required
Qualifications
Required Qualifications & Skills
•University degree or a college diploma in information technology
•A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
•A minimum of three (3) years of demonstrated customer service experience
•Excellent communication and customer service skills
•Demonstrated experience interacting with individuals at various levels in an organization
Summary
If you're qualified and interested please submit your resume and one of our experienced Recruiters would be happy to give you a call. Thank you.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
