We are looking for a highly motivated and dynamic individual to join our team as an Internal Sales and Customer Service Representative. In this role, you will be the primary point of contact for customers, providing excellent service while also driving sales. You will be responsible for managing customer inquiries, processing orders, and ensuring customer satisfaction with a focus on building lasting relationships.
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Must be located in Montreal or Greater Montreal area.
Advantages
-Competitive Salary & Benefits: Enjoy a comprehensive benefits package, including health, dental, and vision insurance.
-Career Growth Opportunities: We believe in promoting from within and offer opportunities for career advancement.
-Work-Life Balance: Flexible working hours and remote work options to support your work-life balance.
-Collaborative Environment: Join a friendly and supportive team where your contributions are valued.
-Training & Development: Continuous learning opportunities to help you grow and succeed.
Responsibilities
-Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner.
-Process customer orders and ensure accurate order entry.
-Resolve customer complaints or concerns by identifying the issue and providing effective solutions.
-Upsell and cross-sell company products to maximize revenue.
-Maintain and update customer information in the database.
-Follow up with customers to ensure satisfaction and promote repeat business.
-Collaborate with the sales team to achieve monthly sales goals and targets.
-Stay informed about company products, services, and industry trends to provide the best recommendations to customers.
Qualifications
-Bilingual, English & French.
-Proven experience in customer service or sales, preferably in an office or call center environment.
-Excellent verbal and written communication skills.
-Strong problem-solving abilities and attention to detail.
-Ability to work independently as well as part of a team.
-Proficient with Microsoft Office Suite and CRM software.
-Strong organizational and time-management skills.
-A positive, proactive attitude and a passion for helping others.
Summary
If you are passionate about providing exceptional customer service and have a drive for sales, we want to hear from you! Join our growing team and help make a difference by delivering high-quality service while contributing to the success of the business. Apply today and take the next step in your career!
Apply via this posting or send your resume to shawn.alexander@randstad.ca with a brief introduction.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are looking for a highly motivated and dynamic individual to join our team as an Internal Sales and Customer Service Representative. In this role, you will be the primary point of contact for customers, providing excellent service while also driving sales. You will be responsible for managing customer inquiries, processing orders, and ensuring customer satisfaction with a focus on building lasting relationships.
Must be located in Montreal or Greater Montreal area.
Advantages
-Competitive Salary & Benefits: Enjoy a comprehensive benefits package, including health, dental, and vision insurance.
-Career Growth Opportunities: We believe in promoting from within and offer opportunities for career advancement.
-Work-Life Balance: Flexible working hours and remote work options to support your work-life balance.
-Collaborative Environment: Join a friendly and supportive team where your contributions are valued.
-Training & Development: Continuous learning opportunities to help you grow and succeed.
Responsibilities
-Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner.
...
-Process customer orders and ensure accurate order entry.
-Resolve customer complaints or concerns by identifying the issue and providing effective solutions.
-Upsell and cross-sell company products to maximize revenue.
-Maintain and update customer information in the database.
-Follow up with customers to ensure satisfaction and promote repeat business.
-Collaborate with the sales team to achieve monthly sales goals and targets.
-Stay informed about company products, services, and industry trends to provide the best recommendations to customers.
Qualifications
-Bilingual, English & French.
-Proven experience in customer service or sales, preferably in an office or call center environment.
-Excellent verbal and written communication skills.
-Strong problem-solving abilities and attention to detail.
-Ability to work independently as well as part of a team.
-Proficient with Microsoft Office Suite and CRM software.
-Strong organizational and time-management skills.
-A positive, proactive attitude and a passion for helping others.
Summary
If you are passionate about providing exceptional customer service and have a drive for sales, we want to hear from you! Join our growing team and help make a difference by delivering high-quality service while contributing to the success of the business. Apply today and take the next step in your career!
Apply via this posting or send your resume to shawn.alexander@randstad.ca with a brief introduction.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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