Bilingual Fraud Prevention Agent

Salary: $24 per hour
Shift Details: Sunday to Thursday, 11:00 PM to 8:00 AM

Training: 2 weeks of training (Monday to Friday, 8:00 AM – 4:30 PM)

Location: Work from home
Contract: 6 weeks (with potential for extension)


Advantages
Joining this team as a Bilingual Fraud Agent offers the following benefits:

Gain hands-on experience in fraud detection

Dynamic and supportive team environment

Competitive salary with night shift premium

Telecommuting after initial training

Equipment provided

Responsibilities
As a Bilingual Fraud Agent, your responsibilities will include:

Handling incoming calls from customers reporting fraud (debit card, credit card, E-transfer, etc.)
Conducting security checks to properly identify customers
Taking appropriate action following established procedures

Qualifications
To qualify for the role of Bilingual Fraud Agent, you should have:

Proficiency in both French and English (as you will be handling calls from clients across Canada)
Excellent listening skills to understand customer situations effectively
Empathy and the ability to reassure customers when necessary
Analytical mindset to identify fraud patterns
Previous experience in customer service
Autonomous and comfortable working independently
A DEC (Diploma of College Studies) is preferred


Summary
If you're interested in this opportunity, we'd love to hear from you!

Also, if you know someone who might be a good fit, feel free to share this posting with them so they can apply directly.

Location: Work from home
Contract: 6 weeks (with potential for extension)
Job Title: Bilingual Fraud Agent - Night Shift



Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.