📢 New Contract Opportunity – Bilingual Customer Support Team Lead
A leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and we’re looking for a Team Lead to help launch and oversee this new unit! If you’re an experienced customer service professional with strong leadership skills and a passion for motivating others, this is your chance to play a key role in shaping a high-performing team from day one.
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Work Location: Dorval, QC – 3 days at the office / 2 days remote (flexible – all necessary computer equipment provided)
Position: Bilingual Customer Support Team Lead
Schedule: Monday to Friday, 37.5 hours/week (rotating schedules according to team needs)
Hourly Rate: $25–$28/hour (depending on experience, paid weekly)
Potential for extension and/or permanent contract.
Advantages
✔️ Competitive hourly wage ($25–$28/hour)
✔️ Hybrid work model (3 days/week in office)
✔️ Paid 3-week training (classroom & job shadowing)
✔️ Monday to Friday schedule – no weekends
✔️ Opportunity for temp-to-perm employment
✔️ Key leadership role in a brand-new team
✔️ Stable industry with strong growth prospects
✔️ All equipment provided
Responsibilities
📌 English fluency is required – This role involves regular communication with English-speaking customers and internal teams across Canada.
Key responsibilities include:
- Supervise and support a team of 4 bilingual Customer Support Representatives
- Monitor daily team performance and provide ongoing coaching and feedback
- Oversee scheduling, shift coverage, and workload distribution
- Serve as an escalation point for complex customer issues
- Ensure SLAs and customer service KPIs are met or exceeded
- Collaborate with internal departments (sales, operations, billing)
- Report performance metrics to senior leadership and recommend improvements
- Foster a collaborative and customer-centric team environment
Qualifications
- 2+ years in a leadership or supervisory role in a call centre or customer service environment
- Bilingual – French and English, spoken and written
- Strong interpersonal and team management skills
- Comfortable in fast-paced, high-volume settings
- Proficient with MS Office (SAP/IS400 an asset)
- Customer service excellence mindset
Previous experience in logistics or transportation is a strong asset
Summary
This is a unique opportunity to step into a leadership role within a growing logistics company and make a real impact from the start. Help build a bilingual customer support team from scratch, shape the culture, and contribute to the long-term success of a national leader in delivery solutions. You’ll enjoy a supportive environment, a flexible hybrid work model, and the chance to grow your career in operations leadership.
Contact us at the following email address to apply:
📧 thibault.sanz@randstad.ca
Know someone with a leadership background in customer service? Feel free to share our contact information — we’d love to connect!
Job Title: Bilingual Customer Support Team Lead
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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📢 New Contract Opportunity – Bilingual Customer Support Team Lead
A leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and we’re looking for a Team Lead to help launch and oversee this new unit! If you’re an experienced customer service professional with strong leadership skills and a passion for motivating others, this is your chance to play a key role in shaping a high-performing team from day one.
Work Location: Dorval, QC – 3 days at the office / 2 days remote (flexible – all necessary computer equipment provided)
Position: Bilingual Customer Support Team Lead
Schedule: Monday to Friday, 37.5 hours/week (rotating schedules according to team needs)
Hourly Rate: $25–$28/hour (depending on experience, paid weekly)
Potential for extension and/or permanent contract.
Advantages
✔️ Competitive hourly wage ($25–$28/hour)
✔️ Hybrid work model (3 days/week in office)
✔️ Paid 3-week training (classroom & job shadowing)
✔️ Monday to Friday schedule – no weekends
✔️ Opportunity for temp-to-perm employment
✔️ Key leadership role in a brand-new team
...
✔️ Stable industry with strong growth prospects
✔️ All equipment provided
Responsibilities
📌 English fluency is required – This role involves regular communication with English-speaking customers and internal teams across Canada.
Key responsibilities include:
- Supervise and support a team of 4 bilingual Customer Support Representatives
- Monitor daily team performance and provide ongoing coaching and feedback
- Oversee scheduling, shift coverage, and workload distribution
- Serve as an escalation point for complex customer issues
- Ensure SLAs and customer service KPIs are met or exceeded
- Collaborate with internal departments (sales, operations, billing)
- Report performance metrics to senior leadership and recommend improvements
- Foster a collaborative and customer-centric team environment
Qualifications
- 2+ years in a leadership or supervisory role in a call centre or customer service environment
- Bilingual – French and English, spoken and written
- Strong interpersonal and team management skills
- Comfortable in fast-paced, high-volume settings
- Proficient with MS Office (SAP/IS400 an asset)
- Customer service excellence mindset
Previous experience in logistics or transportation is a strong asset
Summary
This is a unique opportunity to step into a leadership role within a growing logistics company and make a real impact from the start. Help build a bilingual customer support team from scratch, shape the culture, and contribute to the long-term success of a national leader in delivery solutions. You’ll enjoy a supportive environment, a flexible hybrid work model, and the chance to grow your career in operations leadership.
Contact us at the following email address to apply:
📧 thibault.sanz@randstad.ca
Know someone with a leadership background in customer service? Feel free to share our contact information — we’d love to connect!
Job Title: Bilingual Customer Support Team Lead
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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