📢 New Contract Opportunity – Bilingual Customer Support Representative
A leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.
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Work Location: Dorval, QC - 3 days at the office / 2 days remote (flexible- all necessary computer equipment provided)
Position: Bilingual Customer Support Representative
Schedule: Monday to Friday, 37.5 hours/week (rotating schedules according to availability/needs)
Hourly Rate: $23 (paid weekly)
Potential of extension and/or permanent contract.
Advantages
✔️Competitive hourly wage ($23/hour)
✔️Work model (3 days/week in office)
✔️Paid 3-week training (classroom & job shadowing)
✔️Monday to Friday schedule – no weekends
✔️Opportunity for temp-to-perm employment
✔️Stable industry with ongoing growth
✔️All equipment provided
Responsibilities
📌 English fluency is required – This role involves regular communication with English-speaking customers outside Quebec.
Key responsibilities include:
- Handle high volumes of inbound calls and emails (B2C/B2B)
- Assist with orders, pickups, claims, and product inquiries
- Provide exceptional service in both English and French
- Use internal systems to log customer interactions
- Collaborate with sales, billing, and operations teams
- Contribute to a positive team environment
Qualifications
- 2+ years in a customer service or call centre environment
- Bilingual – French and English, spoken and written
- Comfortable with multitasking and fast-paced work
- Strong computer skills (MS Office required; SAP/IS400 an asset)
- Excellent communication and problem-solving skills
- Transportation/logistics experience is a plus
Summary
Unique opportunity to contribute to the success of a dynamic growing logistics company where your bilingual skills and service mindset make a real difference. Build a career in customer experience while enjoying work-life balance and supportive leadership.
Contact us at the following email address to apply:
📧thibault.sanz@randstad.ca
Additionally, if you know someone who might be interested in similar positions or is currently seeking employment, please feel free to contact us or share our contact information with them. We would be delighted to assist!
Job Title: Bilingual Customer Support Representative
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
📢 New Contract Opportunity – Bilingual Customer Support Representative
A leader in the national logistics and delivery sector is building a brand-new bilingual customer service team in Dorval, Québec — and you could be part of it! We’re looking for passionate and dedicated individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping people, solving problems, and working as a team, this is the place for you.
Work Location: Dorval, QC - 3 days at the office / 2 days remote (flexible- all necessary computer equipment provided)
Position: Bilingual Customer Support Representative
Schedule: Monday to Friday, 37.5 hours/week (rotating schedules according to availability/needs)
Hourly Rate: $23 (paid weekly)
Potential of extension and/or permanent contract.
Advantages
✔️Competitive hourly wage ($23/hour)
✔️Work model (3 days/week in office)
✔️Paid 3-week training (classroom & job shadowing)
✔️Monday to Friday schedule – no weekends
✔️Opportunity for temp-to-perm employment
✔️Stable industry with ongoing growth
✔️All equipment provided
Responsibilities
...
📌 English fluency is required – This role involves regular communication with English-speaking customers outside Quebec.
Key responsibilities include:
- Handle high volumes of inbound calls and emails (B2C/B2B)
- Assist with orders, pickups, claims, and product inquiries
- Provide exceptional service in both English and French
- Use internal systems to log customer interactions
- Collaborate with sales, billing, and operations teams
- Contribute to a positive team environment
Qualifications
- 2+ years in a customer service or call centre environment
- Bilingual – French and English, spoken and written
- Comfortable with multitasking and fast-paced work
- Strong computer skills (MS Office required; SAP/IS400 an asset)
- Excellent communication and problem-solving skills
- Transportation/logistics experience is a plus
Summary
Unique opportunity to contribute to the success of a dynamic growing logistics company where your bilingual skills and service mindset make a real difference. Build a career in customer experience while enjoying work-life balance and supportive leadership.
Contact us at the following email address to apply:
📧thibault.sanz@randstad.ca
Additionally, if you know someone who might be interested in similar positions or is currently seeking employment, please feel free to contact us or share our contact information with them. We would be delighted to assist!
Job Title: Bilingual Customer Support Representative
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
