Bilingual Customer Service Representative

Randstad is seeking a dynamic and highly motivated Bilingual French Customer Service Representative to join our client's team in Whitby. This is an ongoing contract opportunity with the potential for permanency at a leader in the power tools market. This is a high priority position and we are actively seeking qualified candidates to start as soon as possible.

Role: Bilingual Customer Service Representative
Type: Contract to Hire
Pay: $22 - $23/hr
Hours of Operation: Monday to Friday 8am - 4:30pm
Location: Whitby, Ontario
Start Date: Immediate

Advantages
- Immediate employment
- Full-time hours
- Get your foot in the door of a great company that offers permanent roles and growth
- Good location
- Team environment
- Hands-on training
- In the office Mon - Fri, no evenings or weekends

Responsibilities
- Accurately and efficiently process customer orders, credits, and returns through Zendesk.
- Answer incoming customer calls regarding orders, pricing, billing, products, service, and general inquiries.
- Follow company guidelines, policies, and procedures.
- Communicate and coordinate with colleagues



Qualifications
- Fluent in both English and French (written and verbal).
- 1-2 years in a customer service or order entry role in a warehouse
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in Microsoft Office Suite
- Experience with Zendesk and AS400 is nice to have
- Punctual and a multi-tasker

Summary
If you are a highly motivated and customer-focused individual with excellent communication skills in both French and English and a passion for delivering exceptional service, we encourage you to apply promptly. We welcome all applications and please note that only those candidates selected for an interview will be contacted.

1) Apply online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention "Bilingual CSR - Whitby"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.