Bilingual Customer Service Representative

Job Title:
Bilingual Customer Service Representative (English and French)

Start Date:
April 14th, 2025
*Apply now as this position won't last long*

Location: Waterloo, ON - Hybrid working model

Hours:
Permanent Full Time position
Monday - Friday (weekends off)
Must be Flexible to work between the hours of 8:00am-7:00pm EST


Salary:
$50,900k- $52,900K annually includes a bilingual premium
With an additional opportunity for a 10% annual performance bonus


Advantages
- Permanent, full time position with a reputable company
- Weekends and evenings off! Must be able to work between 8:00AM - 7:00PM EST, Monday - Friday
- Competitive salary with performance bonus
- Benefits start on day 1 (no waiting period)
- 3 weeks vacation
- Hybrid role - working 1-2 days in office
- Advancement and growth opportunities available

Responsibilities
- Handle customer inquiries via inbound calls and emails
- Maintain accurate files through data entry
- Problem solve and provide solutions to customers
- Liaise with other departments and teams
- Use empathy and listening skills to handle calls and emails

Qualifications
- Must be Bilingual English and French (75% English, 25% French)
- 1-year Previous Call Centre or Customer Service experience is required
- Professional and ambitious personality
- Strong computer skills
- Proficient in MS Office

Summary
If you are interested in the Bilingual Customer Service Representative, please see below how to apply:

How to apply:
1) Respond directly to this job posting by registering and applying to the posting directly at www.randstad.ca
2) Please also directly email: elizabeth.guerrero@randstad.ca and saudia.yusuf@randstad.ca with the title "Bilingual Customer Service Representative"

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.