Do you live in Laval or in the surrounding areas?
Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?
If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a long-term career with a respected organization!
...
We’re looking for motivated individuals ready to become Licensed Insurance Agents and grow within the financial and insurance industry. Whether you’re seeking stability, professional growth, or a meaningful role where you make a difference every day, this opportunity checks all the boxes.
Location: Laval, QC
Start Date: July 10 2025
Position Type: Permanent, Full-Time
Schedule: Monday from 11:30 AM to 8:00 PM, Tuesday to Friday from 1:00 PM to 8:00 PM, Saturday from 9:00 AM to 4:00 PM (Sundays off)
Language Requirement: Fluent in English and French
Salary : $57,300 annually
Advantages
What’s in it for you?
Competitive compensation with comprehensive benefits and vacation starting on day one
Full-time, permanent role with guaranteed 35 hours per week
Sundays off for a better work-life balance
Paid training provided to become a Licensed General Insurance Agent
Clear, long-term career path in the financial and insurance industry
Supportive, inclusive team environment with a strong company culture
Opportunities for professional growth and advancement
Responsibilities
- Answer inbound calls in both English and French (35–50 calls/day)
- Support customers with auto and property insurance inquiries
- Deliver outstanding customer service experiences
- Offer advice and guidance based on customer needs
- Support customers throughout the claims process: from arranging towing and appraisals to explaining coverage
- Cross-sell and up-sell insurance products to meet customer needs
- Collaborate with internal teams and external vendors
- Maintain accurate and detailed documentation
- Ensure each customer interaction adds value and strengthens the company's reputation
Qualifications
- Bilingual in English and French, with excellent written and verbal communication skills, you will be communicating with clients across Canada, from coast to coast.
- 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers, or healthcare.
- Confident, clear communicator who can build rapport with customers
- Calm under pressure, adaptable, and solutions-focused
- Comfortable using multiple systems with strong computer and typing skills
- Detail-oriented with solid organizational abilities
- Professional, positive attitude and a willingness to learn
- Able to successfully complete a criminal and credit background check
- Experience in the insurance or financial services industry ( an asset)
Summary
If you are interested in this position, then we would love to hear from you!
You can apply either by:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: "Bilingual CSR - Laval"
Only those selected for interviews will be contacted.
Thank you for your interest in this position!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you live in Laval or in the surrounding areas?
Do you enjoy helping others, solving problems, and being part of a supportive, customer-focused team?
If you're bilingual in English and French and passionate about delivering exceptional service, this is your opportunity to build a long-term career with a respected organization!
We’re looking for motivated individuals ready to become Licensed Insurance Agents and grow within the financial and insurance industry. Whether you’re seeking stability, professional growth, or a meaningful role where you make a difference every day, this opportunity checks all the boxes.
Location: Laval, QC
Start Date: July 10 2025
Position Type: Permanent, Full-Time
Schedule: Monday from 11:30 AM to 8:00 PM, Tuesday to Friday from 1:00 PM to 8:00 PM, Saturday from 9:00 AM to 4:00 PM (Sundays off)
Language Requirement: Fluent in English and French
Salary : $57,300 annually
Advantages
What’s in it for you?
Competitive compensation with comprehensive benefits and vacation starting on day one
Full-time, permanent role with guaranteed 35 hours per week
...
Sundays off for a better work-life balance
Paid training provided to become a Licensed General Insurance Agent
Clear, long-term career path in the financial and insurance industry
Supportive, inclusive team environment with a strong company culture
Opportunities for professional growth and advancement
Responsibilities
- Answer inbound calls in both English and French (35–50 calls/day)
- Support customers with auto and property insurance inquiries
- Deliver outstanding customer service experiences
- Offer advice and guidance based on customer needs
- Support customers throughout the claims process: from arranging towing and appraisals to explaining coverage
- Cross-sell and up-sell insurance products to meet customer needs
- Collaborate with internal teams and external vendors
- Maintain accurate and detailed documentation
- Ensure each customer interaction adds value and strengthens the company's reputation
Qualifications
- Bilingual in English and French, with excellent written and verbal communication skills, you will be communicating with clients across Canada, from coast to coast.
- 3 years of proven customer service or call center experience, whether in sales and service roles or in customer care positions across industries such as retail, hospitality, finance, contact centers, or healthcare.
- Confident, clear communicator who can build rapport with customers
- Calm under pressure, adaptable, and solutions-focused
- Comfortable using multiple systems with strong computer and typing skills
- Detail-oriented with solid organizational abilities
- Professional, positive attitude and a willingness to learn
- Able to successfully complete a criminal and credit background check
- Experience in the insurance or financial services industry ( an asset)
Summary
If you are interested in this position, then we would love to hear from you!
You can apply either by:
1) Apply directly to this posting
2) Directly on www.randstad.ca
3) Send your resume to melissa.bertrand@randstad.ca and add subject: "Bilingual CSR - Laval"
Only those selected for interviews will be contacted.
Thank you for your interest in this position!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
