Bilingual customer service agent

The Bilingual customer service agent mandate is to optimize and enhance the online shopping experience. To do this, we're looking for someone who is empathetic and patient, and who knows how to respond to our customers' calls and e-mails. We're looking for someone with excellent interpersonal and communication skills in both French AND English.

This person must be comfortable with computers and able to navigate easily through our various platforms. On-site training will be provided.

3 choices of schedule. Quarter days only. 100% presential.

Monday to Friday
or
Sunday to Thursday
or
Wednesday to Saturday

Salary of $20/hour

Would you like to join a superb team where professional development is possible? We're waiting for your application.

Unique work environment, friendly atmosphere, accessible by public transit, free parking. On-site training room. In-store discounts.

This is where your career takes wings!

Advantages
As a Bilingual customer service agent you can expect..:

- Permanent employment upon hire
- Group insurance
- Telemedicine service
- Employee and family assistance program
- RRSPS
- In-store discounts up to 40%
- Access to a training room
- Free parking

Responsibilities
The Bilingual customer service agent will be responsible for :

- Answer questions regarding purchases, online order status, merchandise, returns and loyalty program;
- Navigate through our various platforms;
- Answer calls and emails.

Qualifications
Skills expected of a Bilingual customer service agent:

- Bilingual English-French
- Ability to learn new technological tools
- Knowledge of the Office Suite;
- Empathetic.

Summary
Are you interested in this Bilingual customer service agent position?
Send your resume to julie.letourneau@randstad.ca, mentioning the job title: Bilingual customer service agent
If you have any questions, don't hesitate to call or text me at: 418 564 4067

The masculine gender is used to lighten the text. Women are welcome to apply.

Randstad is Canada's largest employment agency, and each consultant is a specialist in his or her field. In addition to helping you in your job search, they'll be able to advise you to help you find a job that matches your skills.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.