Join a Growing Team as a Client Care Specialist in Montreal, Quebec!
Are you passionate about delivering exceptional customer service and building lasting relationships? Do you thrive in a fast-paced, collaborative environment where every day presents new challenges and opportunities? If so, we want YOU to be a part of our team!
...
We are seeking a highly motivated Client Care Specialist to serve as a primary point of contact for our valued customers. This role combines top-tier customer service, effective sales strategies, and a commitment to ensuring an outstanding client experience. You will be at the forefront of maintaining client satisfaction while contributing to the growth and success of the business.
Advantages
What We Offer:
Competitive Salary & Comprehensive Benefits to support your well-being.
Career Growth & Development: Clear career paths with opportunities for promotions and continuous training.
Work-Life Balance: Flexible hours, hybrid and remote work options, and a supportive environment that prioritizes your personal time.
Collaborative & Inclusive Culture: Be part of a dynamic, friendly team that values teamwork, collaboration, and innovation.
Ongoing Training: Access to resources that empower you to grow professionally and achieve your career goals.
Responsibilities
Key Responsibilities:
Respond to Inbound Customer Inquiries: Handle customer interactions via phone, email, and chat, ensuring timely and professional communication.
Order Management & Processing: Accurately input customer orders and follow through on delivery details to ensure a seamless experience.
Client Relationship Building: Proactively resolve customer complaints or concerns, delivering effective solutions that foster trust and loyalty.
Sales Growth: Maximize sales by identifying cross-sell and upsell opportunities to provide customers with tailored solutions.
Maintain Client Database: Keep accurate and up-to-date customer information and ensure follow-up communication to enhance customer retention.
Achieve Sales & Satisfaction Goals: Collaborate with the sales team to meet monthly sales targets and consistently exceed customer satisfaction benchmarks.
Industry Knowledge: Stay current on product offerings, services, and industry trends to make informed recommendations to clients.
Qualifications
Bilingual (English & French): Excellent communication skills in both languages, written and verbal.
Experience in Customer Service & Sales: Proven track record of success in a customer service or sales role, preferably in an office or call center setting.
Tech-Savvy: Proficient in Microsoft Office Suite and CRM systems.
Strong Problem-Solving Skills: Ability to quickly identify issues and provide effective, customer-centric solutions.
Attention to Detail & Organizational Skills: Capable of managing multiple tasks simultaneously while maintaining a high level of accuracy.
Team-Oriented & Independent: Comfortable working autonomously while also collaborating with a dynamic team.
Positive, Results-Driven Attitude: A proactive, customer-first mindset with a passion for delivering excellence.
Summary
If you are a motivated professional with a passion for exceptional client care, sales excellence, and building lasting relationships, we want you on our team! Join a company that values your contributions and provides the resources for you to thrive. Apply today and take the next step in your career with us!
How to Apply:
Must be located in the Montreal or Great Montreal area.
Please submit your resume and a brief introduction via this posting or send your details directly to shawn.alexander@randstad.ca. We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Join a Growing Team as a Client Care Specialist in Montreal, Quebec!
Are you passionate about delivering exceptional customer service and building lasting relationships? Do you thrive in a fast-paced, collaborative environment where every day presents new challenges and opportunities? If so, we want YOU to be a part of our team!
We are seeking a highly motivated Client Care Specialist to serve as a primary point of contact for our valued customers. This role combines top-tier customer service, effective sales strategies, and a commitment to ensuring an outstanding client experience. You will be at the forefront of maintaining client satisfaction while contributing to the growth and success of the business.
Advantages
What We Offer:
Competitive Salary & Comprehensive Benefits to support your well-being.
Career Growth & Development: Clear career paths with opportunities for promotions and continuous training.
Work-Life Balance: Flexible hours, hybrid and remote work options, and a supportive environment that prioritizes your personal time.
Collaborative & Inclusive Culture: Be part of a dynamic, friendly team that values teamwork, collaboration, and innovation.
...
Ongoing Training: Access to resources that empower you to grow professionally and achieve your career goals.
Responsibilities
Key Responsibilities:
Respond to Inbound Customer Inquiries: Handle customer interactions via phone, email, and chat, ensuring timely and professional communication.
Order Management & Processing: Accurately input customer orders and follow through on delivery details to ensure a seamless experience.
Client Relationship Building: Proactively resolve customer complaints or concerns, delivering effective solutions that foster trust and loyalty.
Sales Growth: Maximize sales by identifying cross-sell and upsell opportunities to provide customers with tailored solutions.
Maintain Client Database: Keep accurate and up-to-date customer information and ensure follow-up communication to enhance customer retention.
Achieve Sales & Satisfaction Goals: Collaborate with the sales team to meet monthly sales targets and consistently exceed customer satisfaction benchmarks.
Industry Knowledge: Stay current on product offerings, services, and industry trends to make informed recommendations to clients.
Qualifications
Bilingual (English & French): Excellent communication skills in both languages, written and verbal.
Experience in Customer Service & Sales: Proven track record of success in a customer service or sales role, preferably in an office or call center setting.
Tech-Savvy: Proficient in Microsoft Office Suite and CRM systems.
Strong Problem-Solving Skills: Ability to quickly identify issues and provide effective, customer-centric solutions.
Attention to Detail & Organizational Skills: Capable of managing multiple tasks simultaneously while maintaining a high level of accuracy.
Team-Oriented & Independent: Comfortable working autonomously while also collaborating with a dynamic team.
Positive, Results-Driven Attitude: A proactive, customer-first mindset with a passion for delivering excellence.
Summary
If you are a motivated professional with a passion for exceptional client care, sales excellence, and building lasting relationships, we want you on our team! Join a company that values your contributions and provides the resources for you to thrive. Apply today and take the next step in your career with us!
How to Apply:
Must be located in the Montreal or Great Montreal area.
Please submit your resume and a brief introduction via this posting or send your details directly to shawn.alexander@randstad.ca. We look forward to meeting you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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