Bilingual Customer Care Representative EN-FR

As a Customer Service Representative, you will play a key role in managing client requests, opening files, and organizing the services provided.

Advantages
Competitive salary: between ^20 ans $21/hour + 7% bonus every 3 months based on performance
Working hours: 35 hours/week, Monday to Friday (9 AM – 5 PM)
Location: East Montreal
Permanent position
Work-life balance with flexible hours
3-month intensive training
On-site parking available
Sick leave and vacation days
Comprehensive benefits package
Group RRSP
Social activities to strengthen team spirit

And a little extra: Pilates classes are also available.

Responsibilities
Welcome customers
Handle customer calls and emails interested in the company’s services
Open files and explain the process to clients
Ensure smooth communication between caregivers and clients
Address complaints and implement suitable solutions
Collaborate with the internal team to ensure optimal service quality

Qualifications
Experience in customer service, ideally in a call center
Ability to multitask
Bilingualism (French/English) required
Comfortable with IT tools and management software
Strong customer service orientation, attention to detail, and teamwork
Experience with the MAYA platform (a plus)

Summary
If you're excited about this opportunity, please applys online or send your resume and cover letter to juliette.urbain@ranstad.ca.
We look forward to reviewing your profile and welcoming you to our dynamic team!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.