Bilingual Customer Account Specialist
Do you want to work for a Global organization with a reputable brand? Then we might have the perfect opportunity for you! We are currently hiring for a permanent, fully Bilingual Customer Account Specialist in the Burlington area. In this role, you will be responsible for receiving incoming calls and answering any questions that customers have about their account, make account changes such as address and name changes and provide any supporting documents as required.
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The ideal candidate will be an individual who is fully bilingual in both French and English, has a 4-year college or University degree, or has a minimum of 2 years experience in a Bilingual Customer Service role. The ideal candidate will have the ability to work well with a team and can maintain and build professional relationships with customers and team members.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.
Advantages
- A hybrid opportunity offering two days work from home
- Company-paid pension plan offered to employees
- Great places to eat and easy access to the highway!
- Competitive salary of $60,000 with the ability to earn additional incentives
- Great team opportunity with a well recognized employer (Global Brand)
Responsibilities
- Answer incoming calls from customers and clients and respond to inquiries promptly
- Update client information in the system and ensure accurate notes are kept on file
- Respond to a shared inbox in a timely manner
- Follow-up with clients if they require additional information
- Provide teams with an overview of calls and client responses
- Work cohesively as part of a team to provide top-notch customer service
- Create efficiencies in the role to ensure that the right business process is being followed.
Qualifications
- Strong communication in French and English is required in this role
- Effective organization and time management skills
- Ability to build and maintain a business relationship with clients and co-workers
- Strong team player attitude
- Detail orientation and comfort with Financial terminology is an asset in this role.
Summary
If you are interested in this role or would like to learn more then please reach out directly to patrcia.van@randstad.ca
Thank you,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Bilingual Customer Account Specialist
Do you want to work for a Global organization with a reputable brand? Then we might have the perfect opportunity for you! We are currently hiring for a permanent, fully Bilingual Customer Account Specialist in the Burlington area. In this role, you will be responsible for receiving incoming calls and answering any questions that customers have about their account, make account changes such as address and name changes and provide any supporting documents as required.
The ideal candidate will be an individual who is fully bilingual in both French and English, has a 4-year college or University degree, or has a minimum of 2 years experience in a Bilingual Customer Service role. The ideal candidate will have the ability to work well with a team and can maintain and build professional relationships with customers and team members.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.
...
Advantages
- A hybrid opportunity offering two days work from home
- Company-paid pension plan offered to employees
- Great places to eat and easy access to the highway!
- Competitive salary of $60,000 with the ability to earn additional incentives
- Great team opportunity with a well recognized employer (Global Brand)
Responsibilities
- Answer incoming calls from customers and clients and respond to inquiries promptly
- Update client information in the system and ensure accurate notes are kept on file
- Respond to a shared inbox in a timely manner
- Follow-up with clients if they require additional information
- Provide teams with an overview of calls and client responses
- Work cohesively as part of a team to provide top-notch customer service
- Create efficiencies in the role to ensure that the right business process is being followed.
Qualifications
- Strong communication in French and English is required in this role
- Effective organization and time management skills
- Ability to build and maintain a business relationship with clients and co-workers
- Strong team player attitude
- Detail orientation and comfort with Financial terminology is an asset in this role.
Summary
If you are interested in this role or would like to learn more then please reach out directly to patrcia.van@randstad.ca
Thank you,
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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