Are you a Bilingual Contact Centre Manager with a keen interest in growing and developing teams? Are you a quick learner with a track record of high-performing? Do you enjoy motivating your team to reach their goals? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have just the role for you!
...
We are looking for a Bilingual Contact Centre Manager for our client in the insurance industry who has experience leading remote teams, is familiar with sales management, and who is technically savvy! This company is in growth mode, and you will have an integral role in the creation of new policies and procedures as well as helping lead the team to success.
This is a fully remote role, and you can be located anywhere in Ontario, and potentially Quebec. You must be fluently bilingual in English and French, and the ideal candidate has experience in the insurance industry.
Advantages
fully remote role (all equipment provided)
Monday-Friday schedule
competitive pay range commensurate with experience
group benefits
volunteer days
3+ weeks of vacation to start
ability to work in a start-up style environment
Responsibilities
Manage, supervise, and train your sales team
Be responsible for achieving the target outcomes, and adjusting the strategy as needed
Help ensure a seamless customer journey, and deal with any escalations as necessary
Conduct performance reviews,
Analyze data and information to make the appropriate business decisions
Qualifications
5+ years of call/contact centre management experience, ideally in a remote setting
Fluently Bilingual in English & French is a MUST
insurance industry experience is a strong preference
willingness to obtain an insurance license (LLQP)
technically savvy
Summary
If you are interested in learning more, this is not an exhaustive description of the role, so I'd love to hear from you.
You can apply directly to the posting, or send an email to erin.bolton@randstad.ca with your resume attached!
We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.
Please visit www.randstad.ca for all of the roles currently open at Randstad!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a Bilingual Contact Centre Manager with a keen interest in growing and developing teams? Are you a quick learner with a track record of high-performing? Do you enjoy motivating your team to reach their goals? Do you have an interest in making a meaningful impact on the lives of Canadians? If so, we may have just the role for you!
We are looking for a Bilingual Contact Centre Manager for our client in the insurance industry who has experience leading remote teams, is familiar with sales management, and who is technically savvy! This company is in growth mode, and you will have an integral role in the creation of new policies and procedures as well as helping lead the team to success.
This is a fully remote role, and you can be located anywhere in Ontario, and potentially Quebec. You must be fluently bilingual in English and French, and the ideal candidate has experience in the insurance industry.
Advantages
fully remote role (all equipment provided)
Monday-Friday schedule
competitive pay range commensurate with experience
group benefits
volunteer days
3+ weeks of vacation to start
ability to work in a start-up style environment
...
Responsibilities
Manage, supervise, and train your sales team
Be responsible for achieving the target outcomes, and adjusting the strategy as needed
Help ensure a seamless customer journey, and deal with any escalations as necessary
Conduct performance reviews,
Analyze data and information to make the appropriate business decisions
Qualifications
5+ years of call/contact centre management experience, ideally in a remote setting
Fluently Bilingual in English & French is a MUST
insurance industry experience is a strong preference
willingness to obtain an insurance license (LLQP)
technically savvy
Summary
If you are interested in learning more, this is not an exhaustive description of the role, so I'd love to hear from you.
You can apply directly to the posting, or send an email to erin.bolton@randstad.ca with your resume attached!
We appreciate all applications; however, we will only be reaching out to those who meet the qualifications.
Please visit www.randstad.ca for all of the roles currently open at Randstad!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
