Randstad is looking for Bilingual Collections Officer who enjoys using their communication, negotiation, analytical, interpretive, and problem-solving skills to resolve the full suite of consumer products in default. This individual will have 1-3 years previous collection experience (preferably with mortgages), be fully bilingual in French and English (both written and verbal) and have knowledge of laws, rules and regulations governing Collection functions in various provinces.
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Advantages
• 2 years contract
• Competitive pay rate
• work for a recognized financial institution
• Learn about working in a large organization
• Continue to develop your negotiating and problem-solving skills while coming up with arrangements to suit the client’s repayment ability within Company guidelines and policies.
Responsibilities
• Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products.
o Loans
o Lines of credit
o Bank accounts
o Mortgages – line of credit and conventional
• Manage and resolve more complex delinquent account in a timely and accurate manner
• Ensure payments and adjustments are processed accurately and within company policies
• Manage incoming correspondence received from clients and determine action required or next steps
• Review, investigate and analyze accounts to determine the client’s ability to repay the debt
• Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
• Maintain account records regarding the financial status of the customer and the status of the collection’s efforts
• Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices
• Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients
• Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
• Review and recommend solutions for escalated client complaints
What motivates you?
• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone
Qualifications
Must Have Requirements:
1) Previous collection/recoveries experience (1-3 years), ideally with mortgage collection.
2) Ability to enjoy using your analytical, interpretive, judgement and problem-solving skills.
3) Ability to adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment.
4) Ability to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims.
5.) Ability to collaborate with geographically and culturally diverse cross-functional team and have knowledge of laws, rules and regulations governing Collection functions in various provinces
6) Fully bilingual in French and English (both written and verbal)
Nice to Haves:
• Strong/advanced competency in the Microsoft Office Suite and SalesForce.
• Comprehensive understanding of Manulife Bank products and services
Summary
If you are interested in the role, please apply through our website www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad is looking for Bilingual Collections Officer who enjoys using their communication, negotiation, analytical, interpretive, and problem-solving skills to resolve the full suite of consumer products in default. This individual will have 1-3 years previous collection experience (preferably with mortgages), be fully bilingual in French and English (both written and verbal) and have knowledge of laws, rules and regulations governing Collection functions in various provinces.
Advantages
• 2 years contract
• Competitive pay rate
• work for a recognized financial institution
• Learn about working in a large organization
• Continue to develop your negotiating and problem-solving skills while coming up with arrangements to suit the client’s repayment ability within Company guidelines and policies.
Responsibilities
• Own the full collection process of delinquent and/or past due payments up to loan/account being brought current and/or written off, on the following products.
o Loans
o Lines of credit
o Bank accounts
o Mortgages – line of credit and conventional
• Manage and resolve more complex delinquent account in a timely and accurate manner
...
• Ensure payments and adjustments are processed accurately and within company policies
• Manage incoming correspondence received from clients and determine action required or next steps
• Review, investigate and analyze accounts to determine the client’s ability to repay the debt
• Negotiate payment arrangements/solutions within credit policy guidelines and adhering to policies and procedures
• Maintain account records regarding the financial status of the customer and the status of the collection’s efforts
• Escalate legal or third-party notices where the Bank’s security is at risk, including property tax arrears, tax sales and insurance cancellation notices
• Manage the balance between customer expectation and reputational risk of highly sensitive situations and disgruntled, irate clients
• Ensure client privacy and confidentiality are maintained and that processes align with Bank and Compliance policies and practices
• Review and recommend solutions for escalated client complaints
What motivates you?
• You obsess about customers, listen, engage, and act for their benefit
• You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
• You thrive in teams, and enjoy getting things done together
• You take ownership and build solutions, focusing on what matters
• You do what is right, work with integrity and speak up
• You share your humanity, helping us build a diverse and inclusive work environment for everyone
Qualifications
Must Have Requirements:
1) Previous collection/recoveries experience (1-3 years), ideally with mortgage collection.
2) Ability to enjoy using your analytical, interpretive, judgement and problem-solving skills.
3) Ability to adapt quickly and easily to changes with fluctuating work volumes in a fast-paced changing environment.
4) Ability to read/interpret mortgage/loan agreements and legal documents including bankruptcy notices and filing Proof of Claims.
5.) Ability to collaborate with geographically and culturally diverse cross-functional team and have knowledge of laws, rules and regulations governing Collection functions in various provinces
6) Fully bilingual in French and English (both written and verbal)
Nice to Haves:
• Strong/advanced competency in the Microsoft Office Suite and SalesForce.
• Comprehensive understanding of Manulife Bank products and services
Summary
If you are interested in the role, please apply through our website www.randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more