We are seeking a Bilingual Associate, Collection Location Engagement to manage and support a network of collection locations, ensuring the smooth operation of the Medication Return Programs and Sharp Collection Programs. This role involves outreach, onboarding, and ongoing management of Collection Locations (CLs), as well as fostering relationships with pharmacy banners and chains. The successful candidate will also contribute to reporting and cross-team collaboration. This position reports to the Director, Stewardship Programs (East/West).
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Advantages
Meaningful Impact – Play a key role in environmental and public health initiatives by ensuring the responsible collection and disposal of medications and sharps.
Bilingual Work Environment – Utilize your French and English language skills in a professional setting while supporting stakeholders across Canada.
Growth & Development – Gain valuable experience in program management, stakeholder engagement, and data analysis, with opportunities for continuous learning.
Collaborative Culture – Work with a passionate and mission-driven team that values innovation, problem-solving, and teamwork.
Responsibilities
Collection Location Onboarding & Management:
Process registrations for new and returning collection locations.
Oversee service request and frequency processes.
Manage incoming inquiries and communications from CLs and external stakeholders.
Process and implement changes based on Provincial College data reviews.
Build and maintain relationships with large pharmacy banners, including head offices and provincial offices.
Analyze and update database information (CRM/CLCM/other) to ensure accuracy.
Assist with provincial non-financial audit reviews and the drafting of Annual Reports.
Enhancing Accessibility & Participation:
Develop and recommend outreach strategies to increase participation and accessibility for collection locations.
Represent the organization at industry conferences, conventions, and events.
Conduct on-site visits to collection locations as required.
Reporting & Data Management:
Assist in the creation and maintenance of dashboards and reports to track participation, accessibility, and outreach efforts.
Process Improvement & Strategic Initiatives
Support the implementation of project-specific engagement strategies, key messaging, and action plans in collaboration with team members.
Continuously review and refine internal processes to enhance collection location engagement.
Qualifications
Bilingual (English & French) – required
Post-secondary education in a relevant field.
Minimum of five years of relevant experience, preferably in customer or stakeholder management.
Experience in database management and CRM systems is an asset.
Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and CRM tools.
Strong analytical and problem-solving skills with a critical thinking approach.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a commitment to service excellence.
Strong relationship-building skills and ability to work cross-functionally.
High level of integrity, discretion, and independent judgment.
Proactive and detail-oriented with strong organizational skills.
Summary
If this opportunity aligns with your career goals, please feel free to reach out through one of the following methods:
1. Apply online.
or
2. Email your resume and statement of interest to jayda.rizk@randstad.ca.
We appreciate your interest in this position. Please note that only candidates selected for further consideration will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Bilingual Associate, Collection Location Engagement to manage and support a network of collection locations, ensuring the smooth operation of the Medication Return Programs and Sharp Collection Programs. This role involves outreach, onboarding, and ongoing management of Collection Locations (CLs), as well as fostering relationships with pharmacy banners and chains. The successful candidate will also contribute to reporting and cross-team collaboration. This position reports to the Director, Stewardship Programs (East/West).
Advantages
Meaningful Impact – Play a key role in environmental and public health initiatives by ensuring the responsible collection and disposal of medications and sharps.
Bilingual Work Environment – Utilize your French and English language skills in a professional setting while supporting stakeholders across Canada.
Growth & Development – Gain valuable experience in program management, stakeholder engagement, and data analysis, with opportunities for continuous learning.
Collaborative Culture – Work with a passionate and mission-driven team that values innovation, problem-solving, and teamwork.
Responsibilities
...
Collection Location Onboarding & Management:
Process registrations for new and returning collection locations.
Oversee service request and frequency processes.
Manage incoming inquiries and communications from CLs and external stakeholders.
Process and implement changes based on Provincial College data reviews.
Build and maintain relationships with large pharmacy banners, including head offices and provincial offices.
Analyze and update database information (CRM/CLCM/other) to ensure accuracy.
Assist with provincial non-financial audit reviews and the drafting of Annual Reports.
Enhancing Accessibility & Participation:
Develop and recommend outreach strategies to increase participation and accessibility for collection locations.
Represent the organization at industry conferences, conventions, and events.
Conduct on-site visits to collection locations as required.
Reporting & Data Management:
Assist in the creation and maintenance of dashboards and reports to track participation, accessibility, and outreach efforts.
Process Improvement & Strategic Initiatives
Support the implementation of project-specific engagement strategies, key messaging, and action plans in collaboration with team members.
Continuously review and refine internal processes to enhance collection location engagement.
Qualifications
Bilingual (English & French) – required
Post-secondary education in a relevant field.
Minimum of five years of relevant experience, preferably in customer or stakeholder management.
Experience in database management and CRM systems is an asset.
Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and CRM tools.
Strong analytical and problem-solving skills with a critical thinking approach.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a commitment to service excellence.
Strong relationship-building skills and ability to work cross-functionally.
High level of integrity, discretion, and independent judgment.
Proactive and detail-oriented with strong organizational skills.
Summary
If this opportunity aligns with your career goals, please feel free to reach out through one of the following methods:
1. Apply online.
or
2. Email your resume and statement of interest to jayda.rizk@randstad.ca.
We appreciate your interest in this position. Please note that only candidates selected for further consideration will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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