Bilingual Claims Administrative Assistant

The successful candidates will primarily work remotely from their home office within Canada.


Advantages
• Work for a top-tier professional organization
• Earn a competitive wage of $23 per hour
• Remote role
• Work full-time business hours
• 3 month contract with possibility of extension
• Work schedule will be 9-5 or 11-7 EST

Responsibilities
· Answer incoming phone calls to assist and direct claimants and representatives in a professional and empathetic manner

· Contacting class members to obtain required information, documentation, or confirmations when necessary

· Communicating with claimants and their representatives through the phone, email, fax, and mail

· Enter, review, and verify data from paper or electronic forms into a standard database

· Preparing notifications to claimants pertaining to claim status, review decisions, and instructions.

Qualifications
 1+ year of experience communicating with clients / patients / or stakeholders over the phone
 Experience in data entry
 Bilingualism (English/French) imperative with the ability to speak an Indigenous language (i.e.,
Cree languages, Inuktitut, Ojibway etc.) is considered an asset
 Knowledge of Indigenous culture is an asset
Technical Skills
 Proficiency in Microsoft Office suite including Outlook, Word, and Excel
 Experience using a VOIP / Internet phone service is desirable
Other Skills
 Excellent communication and interpersonal skills
 Commitment to accuracy and maintaining high quality deliverables
 Self-motivated, with an ability to work effectively with a minimal amount of supervision
 Works well under pressure with a high attention to detail
 Ability to communicate effectively with individuals who are potentially experiencing trauma

Summary
If you are interested in the Bilingual Claims Administrative Assistant role, apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.