ob Summary
This position requires an individual who will apply their knowledge of our client products and peripheral devices to support pre-sales validation and post-sales implementation activities at a highly technical level. These activities include application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will be required to perform a wide variety of tasks to help achieve the continuous business growth of the company. Such tasks include product training, creation of support resources as well as technical marketing material.
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The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position
Advantages
Requirements
•Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred. Candidates with business-related or technical degrees would also be considered.
•Bilingualism (French/English) is an asset for this role
Responsibilities
Principal duties and tasks
•Provide support on our product offering for our sales team as well as customers. Technical support shall be provided remotely or on-site as required.
•Log all customer and sales support interactions in a CRM and resolve support cases in a timely manner.
•Conduct testing on customer samples to determine the appropriate solution based on the application requirements and report the results.
•Coordinate with our HQ in Japan for research and preparation of new product releases.
•Produce training material and conduct training on products, applications, and competitive information for new or existing members of our sales force.
•Provide training or product demonstrations to existing/potential customers on company premises, at trade shows or on-site as required.
•Continually provide feedback on how Our client's products and services can be improved to enhance our customers’ experience.
•Learn and become proficient with the operation, characteristics, and performance of assigned our client sensor and/or camera products.
•Understand and observe company / department policies and procedures.
•Maintain inventory count and track demonstration equipment to ensure the availability of operational equipment.
•Other duties or projects, as assigned.
Qualifications
Qualifications
•Ability to enter activity information into the CRM and database.
•Ability to organize and prioritize tasks, activities, and projects for timely completion.
•Active listening skill.
•Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts.
•Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.
•Ability to communicate complex ideas in a concise and simple manner.
•High degree of service orientation to actively look for ways to help others.
•Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions.
Summary
Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row
• Promote from Within Culture, Our client Hires into Entry-Level only
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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ob Summary
This position requires an individual who will apply their knowledge of our client products and peripheral devices to support pre-sales validation and post-sales implementation activities at a highly technical level. These activities include application testing and development to find the right hardware and/or software solution, as well as troubleshooting complex support cases. The candidate will be required to perform a wide variety of tasks to help achieve the continuous business growth of the company. Such tasks include product training, creation of support resources as well as technical marketing material.
The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position
Advantages
Requirements
•Bachelor’s degree in an engineering discipline (i.e. Automotive, Mechanical/Electrical Engineer) and/or 1+ year of experience in industrial automation or quality control field preferred. Candidates with business-related or technical degrees would also be considered.
•Bilingualism (French/English) is an asset for this role
...
Responsibilities
Principal duties and tasks
•Provide support on our product offering for our sales team as well as customers. Technical support shall be provided remotely or on-site as required.
•Log all customer and sales support interactions in a CRM and resolve support cases in a timely manner.
•Conduct testing on customer samples to determine the appropriate solution based on the application requirements and report the results.
•Coordinate with our HQ in Japan for research and preparation of new product releases.
•Produce training material and conduct training on products, applications, and competitive information for new or existing members of our sales force.
•Provide training or product demonstrations to existing/potential customers on company premises, at trade shows or on-site as required.
•Continually provide feedback on how Our client's products and services can be improved to enhance our customers’ experience.
•Learn and become proficient with the operation, characteristics, and performance of assigned our client sensor and/or camera products.
•Understand and observe company / department policies and procedures.
•Maintain inventory count and track demonstration equipment to ensure the availability of operational equipment.
•Other duties or projects, as assigned.
Qualifications
Qualifications
•Ability to enter activity information into the CRM and database.
•Ability to organize and prioritize tasks, activities, and projects for timely completion.
•Active listening skill.
•Analytical skill to identify the underlying principles, reasons, or facts by breaking down information or data into separate parts.
•Ability to establish and maintain pleasant interpersonal relationships primarily over the phone and emails.
•Ability to communicate complex ideas in a concise and simple manner.
•High degree of service orientation to actively look for ways to help others.
•Problem solving skill – identify complex problems and review related information to develop and evaluate options and implement solutions.
Summary
Recognized by Forbes - World’s Top 100 as “Most Innovative” company 8 years in a row
• Promote from Within Culture, Our client Hires into Entry-Level only
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
