After Sales Electrical Manager

If you are interested you can apply by sharing your profile directly to Ankur Vaid at ankur.vaid@randstad.ca

Advantages
1. Competitive Salary and Benefits: We offer a competitive salary and benefits package
2. Career Development Opportunities: Opportunities for career development and growth
3. Collaborative Work Environment: A collaborative and dynamic work environment
4. Recognition and Rewards: Recognition and rewards for outstanding performance

Responsibilities
- Lead and develop a high-performing technical support team
- Evaluate, select, and configure ticketing software and knowledge management platforms
- Analyze customer interaction data to identify trends and drive improvements
- Develop and implement process improvements to enhance response times and team efficiency
- Ensure timely and effective resolution of customer issues related to electrical products
- Collaborate with cross-functional teams to resolve complex technical issues

Qualifications
Requirements:
- Degree in Electrical Engineering or equivalent experience
- 8+ years of technical support experience in the electrical industry, with minimum of 3-4+ years in a leadership capacity.
- Proven expertise in technical support operations, escalation management, and process optimization
- Excellent communication and leadership skills
- Ability to analyze data and drive business insights

Preferred:
- Experience with SLA management and workflow optimization
- Familiarity with customer support software
- Ability to Travel domestically and internationally within US & Canada

Summary

If you are interested in this role please apply to this job posting. Or you can send your profile directly to Ankur Vaid at ankur.vaid@randstad.ca
We wish you best of luck in your job search.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.