Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? The Administration Support role is integral in providing comprehensive support to the Training Manager and ensuring the seamless operation of daily administrative tasks within the organization. The incumbent is responsible for
...
various tasks including the coordination of the start and end of all courses, cross-checking and maintaining records, conducting course moderations, and arranging specialized training. As the day-to-day customer focal for our customer, the incumbent is expected to prioritize their daily duties as discussed in their one-on-one meeting with our customers and Training manager to meet customer expectations and requirements in accordance with our policy manual, and established processes. The Administration Support must consistently offer support to their colleagues and be willing to adjust their accountabilities as required to meet workload demands.
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: St-Laurent, Quebec (onsite)
Salary: $ 22.52 per hour
Duration: 12 months (Possibility of Extension)
Global opportunities for professional growth and development
Send your resume here: marie.thiers@randstad.ca
Advantages
Long term contract
Possibility of Extension
On-site role 5 days a week.
Work for well reputed organization
Responsibilities
Key Responsibilities:
Courses Administration:
• Start and end of all courses, including document collection, scheduling, updating files and recording keeping and issuing certificates.
• Cross-check files and keep records.
• Conduct course moderations.
• Arrange specialized training as required.
• Customer Satisfaction:
• Prioritize daily duties to meet customer expectations and requirements according to the policy manual, and processes.
• Offer support to colleagues when required.
Communication and Responsiveness:
• Respond to all internal and customer inquiries within 24 hours.
• Always ensure reachability during working hours through Teams message, call, phone call or text.
• Respond to all contacts within one hour of receipt.
Task Completion:
• Complete all work responsibilities as defined by the ICD document, company policy manual, and job description with minimal reminders, or within 24 hours of receiving a reminder from the Training Manager.
Customer Feedback:
• Consistently meet customer requirements, as evidenced by positive feedback and minimal complaints.
• Achieve a customer satisfaction rate with no more than one complaint per month.
• Promptly address and resolve any customer complaints within 24 hours to the customer's satisfaction.
Audits and Findings:
• Answer all internal and external audit findings within the required time frame with a goal of having no repeat findings.
• Regularly track and record the progress of audit findings answered within the stipulated time and number of repeat findings.
Qualifications
Qualifications and Requirements:
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines.
• Familiarity with office administration processes and procedures.
• Ability to work well under pressure in a fast-paced environment.
• Strong customer service orientation.
• Bilingual (French and English) to collaborate with client/coworkers
Summary
If this role sounds like a good fit for you, please APPLY here: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? The Administration Support role is integral in providing comprehensive support to the Training Manager and ensuring the seamless operation of daily administrative tasks within the organization. The incumbent is responsible for various tasks including the coordination of the start and end of all courses, cross-checking and maintaining records, conducting course moderations, and arranging specialized training. As the day-to-day customer focal for our customer, the incumbent is expected to prioritize their daily duties as discussed in their one-on-one meeting with our customers and Training manager to meet customer expectations and requirements in accordance with our policy manual, and established processes. The Administration Support must consistently offer support to their colleagues and be willing to adjust their accountabilities as required to meet workload demands.
If so, this role may be for you!
The details of this role that will help you decide if it’s the right move for you…
Location: St-Laurent, Quebec (onsite)
Salary: $ 22.52 per hour
...
Duration: 12 months (Possibility of Extension)
Global opportunities for professional growth and development
Send your resume here: marie.thiers@randstad.ca
Advantages
Long term contract
Possibility of Extension
On-site role 5 days a week.
Work for well reputed organization
Responsibilities
Key Responsibilities:
Courses Administration:
• Start and end of all courses, including document collection, scheduling, updating files and recording keeping and issuing certificates.
• Cross-check files and keep records.
• Conduct course moderations.
• Arrange specialized training as required.
• Customer Satisfaction:
• Prioritize daily duties to meet customer expectations and requirements according to the policy manual, and processes.
• Offer support to colleagues when required.
Communication and Responsiveness:
• Respond to all internal and customer inquiries within 24 hours.
• Always ensure reachability during working hours through Teams message, call, phone call or text.
• Respond to all contacts within one hour of receipt.
Task Completion:
• Complete all work responsibilities as defined by the ICD document, company policy manual, and job description with minimal reminders, or within 24 hours of receiving a reminder from the Training Manager.
Customer Feedback:
• Consistently meet customer requirements, as evidenced by positive feedback and minimal complaints.
• Achieve a customer satisfaction rate with no more than one complaint per month.
• Promptly address and resolve any customer complaints within 24 hours to the customer's satisfaction.
Audits and Findings:
• Answer all internal and external audit findings within the required time frame with a goal of having no repeat findings.
• Regularly track and record the progress of audit findings answered within the stipulated time and number of repeat findings.
Qualifications
Qualifications and Requirements:
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines.
• Familiarity with office administration processes and procedures.
• Ability to work well under pressure in a fast-paced environment.
• Strong customer service orientation.
• Bilingual (French and English) to collaborate with client/coworkers
Summary
If this role sounds like a good fit for you, please APPLY here: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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