Randstad is seeking a Bilingual Account Resolution Specialist to join a dynamic team in Small Business Banking. Reporting to the Manager, Deposit Compliance Remediation, you will provide exceptional customer service, resolving account discrepancies, and ensuring compliance. This role requires strong communication skills and the ability to navigate multiple systems efficiently. The ideal candidate thrives in a fast-paced contact center environment and is comfortable engaging with clients via phone.
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Position: Account Resolution Specialist
Shift: (To be determined based on hiring needs. Please specify in your application if you have a shift preference.)
Salary: (To be determined based on experience. Please specify your salary expectations in your application.)
Location: (To be determined. Please specify your preferred location in your application. )
Advantages
Opportunity to work with a leading financial institution. Gain valuable experience in account management and compliance. Competitive salary and benefits package. Professional development opportunities.
Responsibilities
Customer Contact: Provide inbound and outbound support to customers, creating a legendary customer experience. Navigate multiple systems to update customer information. Utilize effective communication skills with colleagues and clients.
Account Review & Maintenance Activities: Conduct account reviews, identify discrepancies, and determine appropriate actions based on procedures. Follow compliance procedures and ensure accurate documentation of all interactions. Adhere to company policies and standards.
Qualifications
• Fluency in English and French (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous experience in customer service or a contact center role preferred
• Excellent interpersonal and communication skills
• Comfortable making and receiving calls
• Strong organizational skills and ability to work in a fast-paced environment
• Ability to solve problems
Nice to have: Banking experience, additional language capabilities (Mandarin, Punjabi, Hindi, Cantonese).
Summary
If you are a highly motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and salary expectations.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Randstad is seeking a Bilingual Account Resolution Specialist to join a dynamic team in Small Business Banking. Reporting to the Manager, Deposit Compliance Remediation, you will provide exceptional customer service, resolving account discrepancies, and ensuring compliance. This role requires strong communication skills and the ability to navigate multiple systems efficiently. The ideal candidate thrives in a fast-paced contact center environment and is comfortable engaging with clients via phone.
Position: Account Resolution Specialist
Shift: (To be determined based on hiring needs. Please specify in your application if you have a shift preference.)
Salary: (To be determined based on experience. Please specify your salary expectations in your application.)
Location: (To be determined. Please specify your preferred location in your application. )
Advantages
Opportunity to work with a leading financial institution. Gain valuable experience in account management and compliance. Competitive salary and benefits package. Professional development opportunities.
Responsibilities
...
Customer Contact: Provide inbound and outbound support to customers, creating a legendary customer experience. Navigate multiple systems to update customer information. Utilize effective communication skills with colleagues and clients.
Account Review & Maintenance Activities: Conduct account reviews, identify discrepancies, and determine appropriate actions based on procedures. Follow compliance procedures and ensure accurate documentation of all interactions. Adhere to company policies and standards.
Qualifications
• Fluency in English and French (written and verbal)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Previous experience in customer service or a contact center role preferred
• Excellent interpersonal and communication skills
• Comfortable making and receiving calls
• Strong organizational skills and ability to work in a fast-paced environment
• Ability to solve problems
Nice to have: Banking experience, additional language capabilities (Mandarin, Punjabi, Hindi, Cantonese).
Summary
If you are a highly motivated and detail-oriented individual with excellent customer service skills, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and salary expectations.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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