Helpdesk Technician - Windows 11

We are seeking a dependable, proactive, and autonomous Helpdesk Technician with expertise in Windows 10 & 11 to provide technical support, system upgrades, device imaging, and troubleshooting for a large group of end users. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work independently and as part of a team in a fast-paced environment.

Advantages
Strong Team Environment
Competitive pay
Monday to Friday work, no weekends or evening
Short term contract with longer term potential

Responsibilities
- Deploy and configure laptops, tablets, and other hardware using standardized imaging tools and scripts.
- Upgrade and migrate systems to Windows 11, ensuring compatibility and security compliance.
- Set up and deploy new devices, including tablets, laptops, and workstations.
- Manage backup and recovery processes to safeguard user data during upgrades.
- Perform and verify system backups, ensuring successful recovery when needed.
- Maintain accurate inventory records of hardware and software assets.
- Conduct routine maintenance to optimize end-user device performance.
- Provide first-line support for Windows 10 & 11 devices, troubleshooting hardware, software, and network issues.
- Assist with Windows updates, group policy configurations, and security settings.
- Support users with software installations, configurations, and updates.
- Troubleshoot and resolve issues with peripheral devices such as printers, docking stations, and monitors.



Qualifications
Fluently Bilingual (ENG/FRE, FRE/ENG)
Must hold a valid Secret Clearance
Hands-on experience with Windows 10 & 11 installations, upgrades, and troubleshooting.
Strong knowledge of imaging and deployment tools (e.g., MDT, SCCM, Intune, or equivalent).
Experience configuring and managing hardware assets (laptops, tablets, workstations).
Proficiency in Microsoft 365, Windows updates, and endpoint security.
Familiarity with backup and recovery processes to protect user data.
Knowledge of Active Directory, Group Policy, and security settings.
Ability to support and troubleshoot peripheral devices (printers, docking stations, external monitors, etc.).

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.