Are you a seasoned UX Designer with a passion for designing services that are intuitive, inclusive, and impactful? Our client seeks a Senior UX Designer to lead human-centered service design initiatives for high-impact government platforms, including the Digital Dealership Registration (DDR) services. This role blends research, strategy, and prototyping with collaborative, end-to-end service design delivery.
...
You’ll work closely with business owners, stakeholders, and cross-disciplinary teams to map user needs, design improved service journeys, and contribute to service transformation across digital and in-person channels.
Advantages
- Lead design for one of the most visible and citizen-facing services
- Apply advanced service design methods like journey mapping, prototyping, personas, and service blueprints
- Collaborate with internal and external stakeholders on complex digital service transformations
- Contribute to accessibility, inclusivity, and better outcomes for residents
- Hybrid role with long-term impact and high visibility
Responsibilities
- Leads and co-ordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes and methods in the context of existing and anticipated business needs and best practices.
- Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage.
- Create effective, user-friendly and visually appealing interfaces.
- Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
- Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
- Take a user-centered design approach and rapidly test and iterate the designs.
- Conceive and conduct user research, interviews and surveys and translate them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.
Qualifications
Must Haves:
- Key service design experience in: User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Journey mapping; Collaborative design; Prototyping; Service blueprint.
- Prior experience with DDR (Digital Dealership Registration) Project.
- Reviews service design aspects post-implementation to assess the performance of new processes and practices.
General Skills:
- Relevant experience creating GUI designs based on user interaction and performance.
- Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
- Proficiency with design and prototyping tools.
- Thorough understanding of the limitations and appropriate use of web development technologies.
- Experience in designing online programs with an emphasis on the emotional aspects of human experience.
- Experience conceiving and conducting user research, interviews and surveys and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
- Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces.
- Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products optimized for a wide range of devices and interfaces.
- Experience identifying design problems and devising elegant solutions.
- Experience making strategic design and user-experience decisions related to core and new functions and features.
- Experience gathering user feedback to configure existing interfaces.
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
Desirable Skills:
- Knowledge of network security and network protocols.
Summary
Our client is hiring a Senior UX Designer with deep service design expertise and prior DDR project experience to help lead digital transformation initiatives. If you're passionate about solving complex user problems, designing seamless end-to-end journeys, and improving services through design thinking, this is a rare opportunity to make a meaningful impact.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a seasoned UX Designer with a passion for designing services that are intuitive, inclusive, and impactful? Our client seeks a Senior UX Designer to lead human-centered service design initiatives for high-impact government platforms, including the Digital Dealership Registration (DDR) services. This role blends research, strategy, and prototyping with collaborative, end-to-end service design delivery.
You’ll work closely with business owners, stakeholders, and cross-disciplinary teams to map user needs, design improved service journeys, and contribute to service transformation across digital and in-person channels.
Advantages
- Lead design for one of the most visible and citizen-facing services
- Apply advanced service design methods like journey mapping, prototyping, personas, and service blueprints
- Collaborate with internal and external stakeholders on complex digital service transformations
- Contribute to accessibility, inclusivity, and better outcomes for residents
- Hybrid role with long-term impact and high visibility
Responsibilities
...
- Leads and co-ordinates concurrent service design projects to identify the current state and propose opportunities for service improvement in integrated service delivery solutions, business processes and methods in the context of existing and anticipated business needs and best practices.
- Acts as the primary service design consultant within multidisciplinary project teams for service design projects, defining the project approach in the initiation stage.
- Create effective, user-friendly and visually appealing interfaces.
- Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
- Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.
- Take a user-centered design approach and rapidly test and iterate the designs.
- Conceive and conduct user research, interviews and surveys and translate them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.
Qualifications
Must Haves:
- Key service design experience in: User needs mapping; User research (exploratory and evaluative); Stakeholder mapping; Personas; Journey mapping; Collaborative design; Prototyping; Service blueprint.
- Prior experience with DDR (Digital Dealership Registration) Project.
- Reviews service design aspects post-implementation to assess the performance of new processes and practices.
General Skills:
- Relevant experience creating GUI designs based on user interaction and performance.
- Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications.
- Proficiency with design and prototyping tools.
- Thorough understanding of the limitations and appropriate use of web development technologies.
- Experience in designing online programs with an emphasis on the emotional aspects of human experience.
- Experience conceiving and conducting user research, interviews and surveys and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
- Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces.
- Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products optimized for a wide range of devices and interfaces.
- Experience identifying design problems and devising elegant solutions.
- Experience making strategic design and user-experience decisions related to core and new functions and features.
- Experience gathering user feedback to configure existing interfaces.
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience.
Desirable Skills:
- Knowledge of network security and network protocols.
Summary
Our client is hiring a Senior UX Designer with deep service design expertise and prior DDR project experience to help lead digital transformation initiatives. If you're passionate about solving complex user problems, designing seamless end-to-end journeys, and improving services through design thinking, this is a rare opportunity to make a meaningful impact.
Also, remember that updating your profile on Randstad.ca helps us find you faster when we have roles that match your skills! So, even if this role isn’t for you, please update your profile so we can find you!
We look forward to supporting you in your job search! Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
