introduction
Customers today expect quick, smooth, and friendly service, whether shopping online, calling for support, or dealing with an issue. In Canada, employers highly value customer experience professionals with top customer care skills in 2025, including bilingualism (French/English) and call center experience.
It’s not just about being good with people anymore. Knowing how to work with tools like CRM systems, call center software, merchandising, or invoicing programs is becoming a big part of the job. However, businesses still care about the human side—like being a good listener, communicating clearly, and staying calm under pressure. These skills turn a frustrating moment into a positive experience for customers.
For job seekers, this is good news. You don’t need to master every tool or system—having hands-on experience, even at a basic level, can give you a real edge. As businesses across Canada focus on delivering better customer experiences, those combining tech skills with a problem-solving mindset will be in high demand. what are the most sought-after customer experience skills by employers?
customer inquiries
Top customer experience skills for 2025, such as customer inquiry skills, are crucial in customer experience roles. They allow associates to effectively understand and address customer concerns, provide relevant information, personalize interactions, enhance efficiency, resolve conflicts, and improve overall service quality.
bilingual English/French
In the customer experience industry, candidates fluent in English and French have a significant advantage over candidates who don’t.
Companies actively seek candidates with the ability to communicate with Canadian customers in their preferred language.
call center expertise
Call centers play a huge role in customer support for many businesses. Being able to use call center software, handle customer queues, and manage multiple calls at once is a skill that companies value.
Even if you’ve only worked with simple phone systems, that experience shows you can stay organized and keep up in a fast-paced environment.
customer and technical support
With more customers shopping online and more employees working from home, the demand for technical support skills will only increase.
Successfully troubleshooting software problems and technical issues is a major advantage when looking for a customer support job.
customer relationship management (CRM) software
Most companies today, even small businesses, use some type of CRM (Customer Relationship Management) software.
Proficiency in CRM software is one of the top customer experience skills in 2025, as these platforms store customer data in one convenient location, which is an invaluable tool for agents trying to resolve customer issues.
Even entry-level workers should have some type of experience working with CRM systems.
merchandising
If a company sells products, good merchandising makes all the difference. It’s about ensuring the right products are in the right place at the right time—whether online or in-store.
Experience with things like setting up displays, managing stock, or promoting products shows you know how to influence sales and create a positive customer experience.
invoicing
Invoicing might not seem directly tied to customer support, but it's an essential part of the customer experience. Accurate, timely invoices help build trust and ensure customers have a smooth buying process.
Familiarity with invoicing tools or even simple billing systems gives you an edge when applying for roles that require attention to detail and follow-through.
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Explore our related blog articles:
- best customer experience jobs in 2025
- the highest paying jobs in Canada in 2025
- the trending job skills employers are looking for in 2025
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