what is an administrative assistant?
As an administrative assistant, you provide general support in the office. You perform various admin tasks, including scheduling appointments, preparing reports and scheduling travel arrangements. You also perform a range of secretarial duties, such as taking notes during meetings, answering phones and overseeing the logistics in the workplace.
The administrative assistant role can be found in every industry. If you want to work in a specialized field or seek promotion to an executive administrative position, additional training or education is vital. These positions require duties beyond secretarial tasks, such as restocking office supplies, sending and opening mail, and coordinating schedules.
In this role, you are the face of the organization when meeting clients and the public. You also act as their main source of information. You collaborate with other team leaders, oversee and complete the performance reviews for staff, and help induct new employees. Therefore, it is important to remain calm and professional in all situations.
You manage a complex calendar, which includes the schedules of managers, supervisors, personal appointments and professional meetings. Researching industry-specific topics, preparing upcoming meetings, and proofreading reports are some of your daily tasks.
Would working as an administrative assistant suits your organizational skills? Then read on to find out what competencies and qualifications you need to thrive in an administrative assistant role.
view rolesaverage administrative assistant salary
How much you can earn as an administrative assistant in Canada comes down to your experience, qualifications, and the region you choose to work in. According to the Randstad 2023 Salary Guide, a trainee administrative assistant can expect to earn between $35,000 and $49,767. After four years, administrative assistants can earn between $39,000 and $71,000, while a senior position can earn between $44,000 and $76,000. The highest-paying regions for administrative assistants are Northern Alberta, Chaudière-Appalaches, Montréal, and Saguenay–Lac-Saint-Jean.
If you are an administrative assistant with bilingual skills, you can expect to earn even more in industries where this is required. Bilingual administrative assistants earn between $37,000 and $73,000 in a trainee position, then between $40,000 and $87,000 after a few years. Senior administrative assistants with bilingual skills earn between $46,000 and $99,000. The highest-paying regions for bilingual administrative assistants are New Brunswick, Newfoundland & Labrador, Nova Scotia and Prince Edward Island.
Would you like to know what an administrative assistant earns? Where the highest salaries are paid for an administrative assistant? Then download our Randstad salary guide and find out all about the salary of an administrative assistant in Canada.
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access our tooltypes of administrative assistant
You can find specialized administrative assistant positions in several fields, including the following:
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legal administrative assistant
As a legal administrative assistant, you assist lawyers and paralegals by performing various secretarial and clerical duties. You also file records and confidential documents, take notes during consultations and court proceedings and send and receive legal correspondence on behalf of lawyers.
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supervisory administrative assistant
if you are in a supervisory administrative officer role, you implement and oversee a range of administrative procedures. This includes establishing and delegating work, processing requests for information, allocating and disposing of assets, and assisting in budget preparation.
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medical administrative assistant
In a medical administrative assistant position, you perform many clerical and secretarial duties that help doctors, hospitals and other medical facilities. You schedule appointments, prepare medical reports, order supplies and take notes during meetings.
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executive assistant
For executive assistant positions in large corporations and government departments, you support top-level executives or legislative members in their work. In addition to coordinating administrative procedures, you ensure members of the public receive the services they require, such as government-run utilities.
working as an administrative assistant
Your role as an administrative assistant revolves around ensuring all operations run smoothly for the organization you work for. Here are some of the typical aspects of working as an administrative assistant.
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what does an administrative assistant do?
Some of the most common duties you perform as an administrative assistant include:
- managing the organization's documents and paperwork: managing the documentation can include creating, editing and filing documents about the organization's various departments. In addition, you ensure that all administrative procedures are completed within schedule.
- completing clerical and secretarial work: this includes handling telephone calls, drafting letters, and distributing mail between the organization's various departments. Other clerical and secretarial duties include scheduling meetings and appointments, organizing business trips and managing diaries for senior employees.
- bookkeeping duties: for this role, you record sales and purchase invoices, prepare financial statements, and ensure all accounting records are accurate and up-to-date. In addition, you are also responsible for managing the organization's petty cash accounts.
- human resource duties: your role involves assisting with onboarding new employees and ensuring all their paperwork is completed and filed. You also update the organization's records to simplify the payroll process.
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work environment of an administrative assistant
The administrative assistant position is generally office-based, although you may be required to travel occasionally for work-related functions and business conferences. Sometimes, you must travel to an event to help managers remain organized. Therefore, staying in contact with a reliable travel agent is advisable.
You can find administrative assistant positions in many industries, including hospitals, schools, private companies, and government agencies. Telecommuting in this position is rare, and most administrative assistants complete their duties in the office. You will likely work with managers or executives and may share space with other secretarial staff. In some cases, remote work is available for virtual assistant positions.
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who are your colleagues?
Your work colleagues largely depend on the employer you work for. In most cases, you will share office space with other secretaries, typists, receptionists and personal assistants. You will likely work close to managers and administrators, and perhaps other specialist roles such as project managers, sales managers and VPs of finance (large enterprise).
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administrative assistant work schedule
In this position, you typically work full-time from 9 am to 5 pm on weekdays. You are generally expected to be present during normal operating hours to meet clients' needs and fulfil all managerial requests. While most administrative assistant positions are full-time, smaller companies may have part-time positions. On average, this position requires 35 to 40 hours of work per week, although some positions may have flexible hours. This role generally does not require overtime or weekend work, although some projects may require you to work additional hours.
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career opportunities as an administrative assistant
Every industry requires an administrative assistant of some type in order to function. That allows you to specialize in various industries, such as information technology, accounting and payroll. With additional training, you can become a legal or executive administrative assistant. You may even progress to supervisor roles and become a manager or administrator, particularly if you engage in managerial training.
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advantages of finding a job as an administrative assistant through randstad
Working with Randstad offers you a range of benefits:
- always a contact person you can fall back on and ask for help from
- many training opportunities
- a range of jobs in your area
administrative assistant skills and education
To get ahead in an administrative assistant career, the following qualifications are useful:
- according to the Canadian government's National Occupational Classification, completion of secondary school education is a prerequisite to study. From there, a one- or two-year college qualification in a relevant course, such as a diploma or certificate in business administration, is required to give you the basic knowledge you require for the role. Further courses in management and administration are available if you are aiming for an executive role. In addition, if you plan on entering specialized fields, such as a legal administrative assistant position, pursue further courses relating to these fields.
- work experience is a great way to gain skills and knowledge to help you get ahead of the rest. You gain experience working in an office setting at an entry-level position, which may lead to a secure job. Sometimes, a paid apprenticeship program may be available for administrative assistant positions.
competencies and characteristics of administrative assistants
The skills and competencies you need for this role include:
- technical skills: you must be able to perform basic data entry tasks, manage calendars, and prepare reports. It is important to be familiar with software such as spreadsheet programs, customer relationship management systems, and virtual help desks. Having the right technical skills will help you perform your duties effectively.
- communication skills: the administrative assistant is the organization's voice when handling client correspondence. Therefore, it is vital to have exceptional communication skills for this role. You act professionally at all times and display a friendly and positive attitude when liaising with clients and guests.
- organizational skills: keeping your schedules and office well organized is important. This includes organizing team schedules, files and events so that team members can easily find what they need. Good organizational skills help minimize the risk of important documents being misplaced or missing.
- time management skills: administrative assistants are a resource used by workers throughout the organization, and as such, your time is always stretched. Good time management skills mean you can properly allocate and plan schedules to assist each department equally. It also helps boost their productivity and performance, making you an even more invaluable resource.
FAQs
Here, you will find the answers to the most frequently asked questions about the profession of administrative assistant.
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what are examples of administrative duties?
The most common duties required of you as an administrative assistant include welcoming visitors to the organization, scheduling phone calls, and organizing documents and files. In addition, you may organize travel plans for executives and schedule meetings and appointments for supervisors.
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what are the top three skills of an administrative assistant?
The top three skills all administrative assistants need are communication, organization and time management. These skills will allow you to remain productive, complete all duties within accepted time frames, and improve the workplace's operational efficiency.
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what does an administrative assistant do?
Administrative assistants manage and run the office. You schedule appointments, draft correspondence, organize files and take notes during meetings.
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how do I become an administrative assistant?
Complete secondary school and take a one- or two-year college course. A diploma or certificate in business administration provides you with the skills needed for this role. Other courses will offer specialization in fields such as law and medicine. Work experience and paid apprenticeships will also provide additional experience.
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what is the difference between a secretary and an administrative assistant?
Secretaries are only required to do clerical tasks and often perform under the supervision of administrative assistants. Administrative assistants often perform clerical tasks but are also required to work on additional projects and have decision-making responsibilities.
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how do I find a job as an administrative assistant?
Finding a job near you as a administrative assistant is easy. Search our job offers. Have you found what you're looking for? Then submit your application using the ‘Apply’ button top right on the page. No jobs available right now? Send us your resume and a recruiter will contact you if an opportunity opens up for you.
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