a reliable partner for your career in customer care.

Customer care refers to the assistance and support provided to customers before, during, and after their interaction with a company or organization. It involves addressing customer inquiries, resolving issues, and ensuring their overall satisfaction with the products or services received.

Customer care jobs encompass a variety of roles focused on providing assistance and support to customers. These positions include call center representatives, bilingual call center agents, call center supervisors, call center managers, customer service representatives, bilingual customer service specialists, customer service supervisors, customer service managers, customer service trainers, and telemarketing agents. These professionals play a crucial role in addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.

If you work in a call centre or an entry-level customer care job, you can expect a salary between $40,000 and $50,000. If you're bilingual your earning potential increases. Supervisor or manager salaries will also be higher. Supervisor salaries start in the mid $60,000s and climb as you gain experience.

Customer care jobs that require technical expertise (such as help desk and technical support) will also have higher earning potential. Salaries in these fields start in the low to mid $50,000 range.

Customer care jobs require people skills. You'll be interfacing with customers daily, so you need to know how to communicate. Some tasks you'll encounter include:

• helping customers in person or by phone 
• answering customer questions 
• reading sales scripts over the phone 
• taking orders or making sales 
• conducting surveys for your employer 
• ringing up purchases for customers 
• upselling customers on new products 
• reaching out to new or existing customers 
• leading a customer support team

You're great at working with people. Though most customer service jobs require limited formal education, these are some skills you should master: 

• working well with other people 
• natural sales ability 
• being well-infomed about your company and its products or services 
• welcoming phone manner 
• attentiveness, good listening skills 
• patience and a calm tone, even when you're under pressure 
• problem-solving skills

Most customer care jobs require a high school diploma or equivalent, but even that is not always required. It's rare for customer care jobs to require formal post-secondary education. In fact, there are many customer care jobs that are perfect for students or recent grads just starting in the workforce. However, having post-secondary education in marketing, sales, business or related fields can help you advance your career into supervisory and management roles.

Customer care jobs are often viewed as a starting point to enter the workforce. Entry-level customer care jobs are extremely common and have notoriously high turnover. However, once you gain a few years of experience and showcase strong leadership skills, there's room to advance to supervisory and management roles. 

Additionally, customer care jobs are a great foundation for many other careers. With your customer care experience, you can look to careers in marketing, sales, PR, or other service-oriented fields. Obtaining a degree specializing in the field of your choice will help you focus on your career path.

Choosing a customer care career can be rewarding for several reasons. Firstly, it allows individuals to directly help and assist others, making a positive impact on their lives. Secondly, customer care roles often provide opportunities for personal growth, skill development, and advancement within the organization, offering a fulfilling and dynamic career path.