accessibility policy randstad canada's multi-year plan

This Accessibility Plan outlines the policies and actions that Randstad Canada has in place to improve opportunities for people with disabilities and to meet our obligations under the Integrated Accessibility Standards of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”), as well as the Accessibility for Manitobans Act, 2013 (“AMA”).  We will review this Accessibility Plan every five years, and commit to updating this Accessibility Plan following each review to ensure that it continues to meet the needs of people with disabilities and our obligations under the AODA and AMA.

Throughout this Accessibility Plan, references to “employees” should be understood to include all Randstad Canada regular employees, temporary workers, assigned resources, co-operative students, interns and volunteers.

statement of commitment

Randstad Canada is committed to providing our services in a manner that is accessible to people with disabilities, and to providing a safe, dignified and welcoming environment for everyone.  We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting the accessibility requirements under the AODA and AMA.

Randstad engages quarterly with key stakeholders - human resources, risk, safety, legal and diversity and inclusion team to ensure that our commitment is withheld and in an effort to maintain continuous improvement.

For a complete statement of our commitment to people with disabilities, please refer to our “Statement of Commitment”.

accessible emergency information

Randstad Canada provides individualized emergency response information to employees with disabilities when the information is required based on an employee’s known accommodation needs.  We are committed to providing customers and clients with publicly available emergency information in an accessible format and with appropriate communications supports upon request.

training

In addition to the training provided to our employees under the Accessibility Standards for Customer Service, Randstad Canada provides training to our employees on the requirements of the Integrated Accessibility Standards and on the Human Rights Code as it relates to people with disabilities. Training is provided in a way that best suits the actual duties of our employees.

Randstad Canada continues to implement the required training of its employees and updates its practices in compliance with regulatory changes.  Randstad Canada has engaged a third party consultant to develop and deliver appropriate training content to inform our practices and policies , Randstad Canada  continues to keep the prescribed records of the training that is provided and completed.  Randstad Canada continues to ensure that new employees are provided all required training as per relevant provincial legislation during the onboarding process.

kiosks

When designing, procuring or acquiring self-service kiosks, Randstad Canada will have regard to the accessibility for persons with disabilities.  Randstad Canada will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider features that will make the self-service kiosk more accessible for persons with disabilities. 

information and communications

Randstad Canada is committed to meeting the communication needs of our clients, candidates, employees, job applicants, suppliers, visitors and other stakeholders who have disabilities. When requested, we will consult with the person with disabilities to determine his or her information and communication needs.

websites

Randstad Canada’s online accessibility projects have made significant strides, and we are proud to say that our efforts to comply with WCAG 2.0 Level A and Level AA standards are being implemented and improved.  This is a worldwide endeavor to ensure that anyone engaging Randstad online will be provided the accessibility accommodations they need. This commitment is ongoing as Randstad’s global IT teams review, audit, and improve the functionality of these accessibility features.

feedback processes

Randstad Canada will take the following steps to ensure all existing feedback processes, the misconduct reporting line, privacy processes and the feedback process established under the Accessibility Standards for Customer Service, are accessible to people with disabilities upon request.

Each feedback process will inform users of the availability of accessible formats and communications supports by including the following message:

• Alternative accessible formats and communications supports are available upon request at accessibility@randstad.ca.  For more information regarding Randstad's commitment to accessibility, please review Randstad's Statement of Commitment and its Accessibility Policy and Multi-Year Plan.

accessible formats and communications supports

Randstad Canada ensures that all of its publicly available information is made accessible upon request.  Where a request for an accessible format or for communication supports is received, Randstad Canada will:

• consult with individual making the request to determine their accessibility needs and what would be a suitable format or support;
• provide the requested information in a timely manner; and
• provide the information at regular cost (if any) as charged to others.

employment

Randstad Canada is committed to fair and accessible employment practices, and has implemented all employment-related standards under the Integrated Accessibility Standards 

employee recruitment

Randstad Canada will ensure that its recruitment processes are accessible to applicants and candidates with disabilities.  

Randstad Canada includes the following language in all job postings, whether published publicly or internally, to notify the public and staff that, when requested, Randstad Canada will accommodate people with disabilities during the recruitment process:

• Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
  
  Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

accessibility information

As part of Randstad Canada’s onboarding process,  the company provides information on its policies related to the accommodation of employees with disabilities to all successful job applicants. Randstad Canada provides the same information to all our existing employees.

For information that an employee needs to perform their job or that is generally available to employees in the workplace, Randstad Canada provides the information in an accessible format or with appropriate communications supports, upon request. In determining the appropriate format or support, Randstad consults with the employee who has made the request.

return-to-work and accommodation plans

Randstad Canada has developed and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability. As of December 2023, Randstad Canada’s policies are compliant with the Integrated Accessibility Standards which inform the accommodation process. Employee needs for return-to-work and accommodation plans are addressed on a case-by-case basis in alignment with Randstad policies.

performance management, career development and redeployment

When undertaking any performance management, career development and redeployment processes, Randstad Canada will ensure that the accessibility needs of its employees with disabilities are taken into account.  This will include a review of any individual accommodation plans that are in place for individual employees.

Where an employee, client or other person identifies any accessibility barriers, Randstad Canada will take steps to remove the barriers identified.  Randstad Canada will also review its processes and any feedback it receives from employees, customers or other stakeholders to determine whether other accessibility barriers may be present, and will take steps to address and resolve any barriers so identified.

design of public spaces

Randstad Canada will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. Due to the nature of our business, public spaces will typically include only service-related elements like service counters and reception areas.  

Randstad Canada will endeavour to prevent service disruptions to the accessible parts of its public spaces.  To reduce the risk of service disruptions, Randstad Canada will periodically inspect the accessible portions of its public spaces.  When any deficiencies are noted that might impact on accessibility, Randstad Canada will take steps to correct the deficiency within a reasonable time frame.

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

for more information

For more information on this accessibility plan, or for a copy of this plan in an accessible format, please contact Randstad Canada by any of the following means:

• By telephone:
  1-800-540-3594

• By email:
  accessibility@randstad.ca

• By regular mail:
  777 Bay Street, Suite 2000, PO Box 128
  Toronto, Ontario M5G 2C8 

related policies

• Customer Service Standard – People with Disabilities

• Statement of Commitment – Ontario, Canada