Business Analyst - ITSM

Halifax, Nova Scotia

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Business Analyst - ITSM

  • posted on: 07/07/2014

details

reference #275647
position type:Contract
duration:4 months

"Must have" skills

(These are skills that are absolutely required by the employer.)

background check required -(6M-1Y)
Bachelor Degree -(>5Y)
Business Analysis -(>5Y)
ITSM -(3-5Y)

"Nice to have" skills

(These are skills the employer would like to have, but would be willing to go without.)

description

Randstad Technologies

Canada's largest provider of IT Staffing Solutions, offering hundreds of permanent and contract opportunities across all roles, levels and platforms. Our Web-based tools help you see and apply for jobs matched automatically to your skills and preferences. When you're ready to interview we meet with you in person to help you build the technology career path you've always wanted. Visit www.randstadtechnologies.ca to get started!

We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:

BUSINESS ANALYST - REMEDY ITSM

-Start: ASAP
-Estimated length: 3-4 Months
-Location: Halifax NS


Responsibilities:
· Define the user experience requirements, process maps, use cases, wireframes, training plan and execution.
· Identify a list of out of the box solutions to meet requirements and propose a recommendation.
· May be required to complete the following deliverables: Design, development of content, videos, Technical specifications, test plan and execution, cutover plan.

REQUIREMENTS

* Minimum 5 years’ experience in an IT environment as a Business Analyst
* Excellent organizational skills and ability to coordinate multiple deliverables simultaneously;
* Must have experience designing and implementing an improved IT Services self-serve and self-help solution on an Intranet.
* Experience with knowledge bases.
* Experience with ITSM Customer service portal is an asset.

PLEASE NOTE: Background check is required

Do you have this experience? If you answer YES, then please apply IMMEDIATELY to JO#275647 so we can then discuss your experience and interest in this opportunity