"Must have" skills
(These are skills that are absolutely required by the employer.)
background check required -(6M-1Y)
Bachelor Degree -(>5Y)
Business Analysis -(>5Y)
"Nice to have" skills
(These are skills the employer would like to have, but would be willing to go without.)
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We are pleased to offer you this new and exciting CONTRACT requirement with our client for the position of:
BUSINESS ANALYST - REMEDY ITSM
-Estimated length: 3-4 Months
-Location: Halifax NS
· Define the user experience requirements, process maps, use cases, wireframes, training plan and execution.
· Identify a list of out of the box solutions to meet requirements and propose a recommendation.
· May be required to complete the following deliverables: Design, development of content, videos, Technical specifications, test plan and execution, cutover plan.
* Minimum 5 years’ experience in an IT environment as a Business Analyst
* Excellent organizational skills and ability to coordinate multiple deliverables simultaneously;
* Must have experience designing and implementing an improved IT Services self-serve and self-help solution on an Intranet.
* Experience with knowledge bases.
* Experience with ITSM Customer service portal is an asset.
PLEASE NOTE: Background check is required
Do you have this experience? If you answer YES, then please apply IMMEDIATELY to JO#275647 so we can then discuss your experience and interest in this opportunity