Reimbursement Specialist

Dorval, Quebec


Reimbursement Specialist


reference #325775
position type:Temporary
description:Reimbursement Specialist
Salary $20.00/ 36.25 hour week- monday to friday
Location West Island

Duties & Responsibilities:

Will start in an admin type role (data entry, inbound/ outbound calls handling, faxing, etc.. and then be trained on reimbursement)!!!

• Provide direct telephone phone assistance to patients requiring reimbursement support on identified Novartis brands;

• Assist with the completion of paperwork and follow up on the submissions pertaining to obtaining drug reimbursement/coverage through private and provincial drug formularies as applicable;

• Represent the patient with private or public insurers to optimize drug coverage;

• Liaise with Health Management MS Nurse and clinical coordinators to ensure optimal patient support and communication;
• Track and document all case’s information using the program IT system;
• Ensures quality assurance with respect to all mandates related to the patient support program;
• Through patient-oriented solutions, manage challenging patient situations with empathy and patience;
• Potential for a high volume of telephone support required.

qualifications:Professional Competencies
• College or Bachelor Degree
• Bilingual (French and English (written & verbal))
• 2-year experience with drug reimbursement assistance navigation and /or call center experience
• Strong communication skills.
• Build and maintain strong relationships with a variety of customers (patients, caregivers, insurer representatives, physicians, nurses and pharmacies)
• Ability to respond diplomatically and professionally internal/external customers.
• Understanding of private and public payer systems;
• Understanding of multiple computer systems.

To apply call Marsha or Caroline 514-620-4664- email your resume to or

Good to know you!!!